Open Closing in a 13 days
SMS Service
Descriptions
Bournemouth University ("BU" or the "University") has a requirement to replace its existing SMS solution which has reached end of life.
SMS messages are used as part of a multi-channel communication approach to engage with students. Approximately 35,000 messages are sent each year. Scenarios where SMS communication is used include the following:
• Automated messages to notify of timetable changes and cancellations
• Applicant interview details
• Appointment notifications and reminders
• Wellbeing and engagement contact
• Sports centre information and promotions
• Urgent alerts to university first-aiders
The replacement SMS service may include, but is not limited to, the features listed below:
Core Functionality
• Ability to convert email into SMS messages.
• Extract subject/body and trim to SMS character limits.
• Deliver to UK and international mobile phone numbers.
• Ability to create custom message templates.
• Replies matched to the originating outbound message and delivered to sender.
• Ability to prioritise messages and specifically send high-priority alerts.
Message Routing and Delivery
• Retry failed messages and report failures.
• Ability to schedule or delay delivery based on recipient time zone.
• Ability to schedule messages on an ad-hoc or recurring basis.
Logging and Reporting
• Maintain logs of all messages sent and received.
• Ability to view message stats, delivery success rates and errors.
Compliance and Security
• Potential to encrypt messages.
• Provide means for recipients to opt out of SMS communications.
• Ability to define retention periods for message history.
Integration
• Potential ability to integrate with other systems (e.g. case management, CRM).
Administration and Support
• Seamless access (preferably via Single Sign On) to system for message sending, receiving, managing users and viewing logs/reports.
• Notification of failed messages and gateway issues.
• Option to establish message quotas with notification when close to quota threshold.
• Defined service-level agreement for support.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
48000000 - Software package and information systems
48510000 - Communication software package
64216000 - Electronic message and information services
72250000 - System and support services
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
instant messaging client
unified communications tool
presence status manager
text/voice/chat platform
internal messaging hub
notification dispatcher
threaded conversation interface
real-time alert system
communication history tool
message encryption client
digital message transfer
electronic data exchange
info service delivery
message platform support
info gateway service
message dispatch network
notification service system
data messaging provision
info broadcast service
message processing service
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
Tender Lot Details
2 Tender Lots
Workflows
Status :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
TenderBase ID :
Low Value :
High Value :
Region :
Attachments :
Buyer Information
Address :
Website :
Procurement Contact
Name :
Designation :
Phone :
Email :
Possible Competitors
1 Possible Competitors
