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Social media contact and engagement platform
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Descriptions
The Contracting Authority is seeking to procure a multi- supplier framework agreement (with up to 3 suppliers) on behalf of UK Policing, with scope for the procured services to be rolled out to other emergency services in the future. The framework will be for the delivery of a mobile & desktop based social media management platform, which will enable users to operate and control all their corporate social media channels in one place in a safe, secure and auditable way. This is for both inbound and outbound contact and engagement and will need to enable users to undertake various activities including: - facilitating social media as a public contact channel for the recording of crime and incidents, including emergencies, with the ability to fully audit all contact and activities and allow the export of data for criminal justice purposes; - publishing content (both live and scheduled); - provide basic insight data into the external user including influence, key words, type of content, demographic information and location when available; - the creation of and maintenance of a content management library; - hosting live events; and - holding real-time conversations with members of the public. The process will involve a two- stage technical evaluation and suppliers will be required to provide a live demonstration of their existing off the shelf solution. The Contracting Authority intends to complete the award of the framework agreement on or around 16 February 2021.
Timeline
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Tender Regions
CPV Codes
72400000 - Internet services
72600000 - Computer support and consultancy services
72250000 - System and support services
72260000 - Software-related services
72268000 - Software supply services
Keywords
software sales
IP networking
systems aid
broadband access
IT support consulting
systems assistance
virtual network delivery
tech assistance packages
global internet backbone
user manual creation
IT application supply
digital gateway services
full-cycle IT support
technical IT consultancy
internet connectivity
managed systems support
integration planning
version upgrade support
web infrastructure
managed connectivity
software distribution
training and onboarding
tech advisory services
licensed software supply
off-the-shelf software
deployment assistance
IT support framework
user support coverage
hybrid support services
software licensing
computing guidance
packaged software delivery
infrastructure maintenance
end-to-end system services
software lifecycle guidance
internet access provisioning
professional tech consultation
commercial software solutions
tech writing and documentation
online communication platforms
enterprise software provision
operational support advisory
digital software products
technology troubleshooting consultancy
platform migration services
integrated system operations
reactive and proactive IT services
Workflows
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Details
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Buyer Information
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