Closed
Social media contact and engagement platform
Descriptions
The Contracting Authority is seeking to procure a multi- supplier framework agreement (with up to 3 suppliers) on behalf of UK Policing, with scope for the procured services to be rolled out to other emergency services in the future. The framework will be for the delivery of a mobile & desktop based social media management platform, which will enable users to operate and control all their corporate social media channels in one place in a safe, secure and auditable way. This is for both inbound and outbound contact and engagement and will need to enable users to undertake various activities including: - facilitating social media as a public contact channel for the recording of crime and incidents, including emergencies, with the ability to fully audit all contact and activities and allow the export of data for criminal justice purposes; - publishing content (both live and scheduled); - provide basic insight data into the external user including influence, key words, type of content, demographic information and location when available; - the creation of and maintenance of a content management library; - hosting live events; and - holding real-time conversations with members of the public. The process will involve a two- stage technical evaluation and suppliers will be required to provide a live demonstration of their existing off the shelf solution. The Contracting Authority intends to complete the award of the framework agreement on or around 16 February 2021.
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Tender Regions
CPV Codes
72400000 - Internet services
72600000 - Computer support and consultancy services
72250000 - System and support services
72260000 - Software-related services
72268000 - Software supply services
Keywords
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
tech writing and documentation
training and onboarding
deployment assistance
software lifecycle guidance
user manual creation
version upgrade support
platform migration services
integration planning
software distribution
licensed software supply
packaged software delivery
enterprise software provision
off-the-shelf software
software licensing
commercial software solutions
software sales
IT application supply
digital software products
internet connectivity
online communication platforms
broadband access
IP networking
web infrastructure
digital gateway services
global internet backbone
managed connectivity
virtual network delivery
internet access provisioning
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
