Closed

Social media contact and engagement platform

Descriptions

The Contracting Authority is seeking to procure a multi- supplier framework agreement (with up to 3 suppliers) on behalf of UK Policing, with scope for the procured services to be rolled out to other emergency services in the future. The framework will be for the delivery of a mobile & desktop based social media management platform, which will enable users to operate and control all their corporate social media channels in one place in a safe, secure and auditable way. This is for both inbound and outbound contact and engagement and will need to enable users to undertake various activities including: - facilitating social media as a public contact channel for the recording of crime and incidents, including emergencies, with the ability to fully audit all contact and activities and allow the export of data for criminal justice purposes; - publishing content (both live and scheduled); - provide basic insight data into the external user including influence, key words, type of content, demographic information and location when available; - the creation of and maintenance of a content management library; - hosting live events; and - holding real-time conversations with members of the public. The process will involve a two- stage technical evaluation and suppliers will be required to provide a live demonstration of their existing off the shelf solution. The Contracting Authority intends to complete the award of the framework agreement on or around 16 February 2021.

Timeline

Published Date :

6th Dec 2020 4 years ago

Deadline :

5th Jan 2021 4 years ago

Contract Start :

16th Feb 2021

Contract End :

15th Feb 2025

Tender Regions

Keywords

end-to-end system services

IT support framework

infrastructure maintenance

integrated system operations

tech assistance packages

full-cycle IT support

user support coverage

managed systems support

reactive and proactive IT services

tech writing and documentation

training and onboarding

deployment assistance

software lifecycle guidance

user manual creation

version upgrade support

platform migration services

integration planning

software distribution

licensed software supply

packaged software delivery

enterprise software provision

off-the-shelf software

software licensing

commercial software solutions

software sales

IT application supply

digital software products

internet connectivity

online communication platforms

broadband access

IP networking

web infrastructure

digital gateway services

global internet backbone

managed connectivity

virtual network delivery

internet access provisioning

IT support consulting

tech advisory services

systems assistance

computing guidance

technology troubleshooting consultancy

operational support advisory

technical IT consultancy

hybrid support services

professional tech consultation

systems aid

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Closed

Procedure :

Open

Suitable for SME :

No

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

Framework

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors