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Software Communications Tool Request for Information
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Descriptions
APHA is seeking software solutions to enhance staff communication and soft skills. Our diverse workforce-including inspectors, scientists, and customer service teams-regularly interacts with stakeholders such as farmers and livestock keepers, where clear and empathetic communication is vital. We aim to procure tools that allow staff to practice real-life scenarios, identify early signs of escalation, and apply effective strategies to manage challenging interactions. This investment will help us build confidence, strengthen relationships, and deliver exceptional customer service. Please see attached the Request for Information. If you have any access issues, please email me: izabella.roberts@defra.gov.uk
Please note that the contract start and end dates are just indicative.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
