Supply and Delivery of the Service, Maintenance, Repair and Inspection for the Metropolitan Police Service's Overt Fleet. Procurement 5: Lot 1: Systems Integrator and Lot 2: Vehicle Collection and Delivery

Descriptions

The Lot 1 Systems Integrator shall act as the integrating partner across the whole outsourced fleet, in order to coordinate demand across Authority customers and respective SMR&I providers or supply chains and deliver SMR&I services. , Services in scope for delivery by Lot 1 Systems Integrator:, a)Collaborate with all SMR&I providers to co-ordinate all events., b)Undertake customer management and contact centre., c)Undertake roadside assistance and vehicle recovery events., d)Organise collection and delivery events, vehicle movements or exchanges with Lot 2 Collection and Delivery agent., e)Undertake vehicle administration, driving offence management and fuel card replacement., f)Organise maintenance scheduling and maintaining vehicle uptime targets and prioritising SMR&I events to meet service demands with SMR&I providers., g)Organise the repair, replacement or upgrade of fitted Authority vehicle equipment, technologies and software with SMR providers., h)Comply with Authority technical, physical and data security standards, as set out in the technical standards and schedules., i)Provide trend analysis and innovation to improve overall fleet uptime and customer experience., j)Manage their own supply chain and make use of suitable frameworks for glass, tyres and oils or lubricants to reduce costs., Further information can be found in the Statement of Requirements on Coupa.