Supply and maintenance of a case management system for Adult Social Care Services.

Descriptions

The Borough of Poole is seeking expressions of interest from suppliers for the supply, implementation, and ongoing support and maintenance of a Case Management System (CMS) for Adult Social Care.The new Case Management System (CMS) will replace the Borough's existing CMS and will meet the defined business functional and non-functional requirements, including but not limited to:— Record Management Recording: stakeholder records (individuals, organisations, providers), and social care services— Care Provision Recording: referral, assessment and support planning, financial assessment, service provision, and outcome management— Case Management Recording: events, tasks, client service packages, and outcomes— Screen Dashboard/Views: Client, Carer, Worker, Provider, Partner and Equipment— Third Party Portals: Client, Provider, Partner— Event Management: manage and schedule events, Chronology timeline, Calendar— Mobile Working: Out of office online/offline access to the CMS— Ongoing Regulatory compliance: Zero Based Review, Care Bill, and other relevant regulations— Reporting: delivery of statutory returns, standard, ad hoc, user definable— Finance Management: cost centre management, supplier invoice management, client finance management (direct payments, client billing, deferred payments, Appointeeships and Deputyships)— Supplier Management: Contract management, service management and improvement, service packages— Provision of integration services using industry standards with the Borough's existing business application architecture (including Billing & Debtors, Payments, GIS, Procurement System, Electronic Document Management System) and local/national NHS systems— Ability to configure and adapt software locally to meet evolving business needThe Borough requires the supplier to provide suitably qualified data experts to work alongside the project team, assisting with delivery of the Data Migration workstream, to the satisfaction of the Programme Manager.In addition, the supplier will be required to provide suitably qualified expertise to assist the project team with system design and configuration, system and integration testing, user testing, staff training, and system implementation.Following implementation, the supplier will be required to provide ongoing service and support management that complies with ITIL (IT Infrastructure Library) Service Management standards, which will support the new CMS for the anticipated contract term.