Open in a 2 months
Supply and Maintenance of a Customer Relationship Management System
Descriptions
Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire. This is required when the existing contract for the current CRM system Verint EM Pro comes to an end on 31/03/2025. The new contract is anticipated to be for a duration of 3 years with up to an additional 24 months extension at the sole discretion of North Ayrshire Council.
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