Supply of Train Presentation Services to London and South Eastern Railway Ltd (LSER)

Descriptions

London and South Eastern Railway Ltd (LSER) has a requirement for the cleaning of their rolling stock fleet. The scope of the opportunity is for the provision of management and labour to deliver cleaning services to LSER trains across London and Kent. This will require various levels of cleaning based on an output specification, managing all cleaning activities to an approximate 1 200 coach fleet based on a 24/7/364 day requirement. This opportunity will be awarded on a total term of 4.5 years based on an initial term of approximately 15 months between Jan 2021 and 1 April 2022. The successful provider will be expected to support LSER with a service solution that will support them on a journey to improve the existing levels of service and customer satisfaction scores. This will require the provider to offer operational, technological, innovative and market leading solutions, supported via a strong management structure to ensure successful delivery of the day to day service provision.