Closed
TCD-21-C0577 - Tilda Remote Desktop Services
Descriptions
System requirements for a remote solutionTILDA needs to provide data within a virtual desktop infrastructure to researchers who have had their applications approved. The virtual desktop is a Windows desktop that is accessed via the cloud Client. The Client allows access to the desktop, hosted in TCD, by two factor authentication – the combination of username and password and authenticator code. The requirement is to develop a remote desktop access solution to provide a more safe and reliable environment for external TILDA researchers to access TILDA data that is hosted in TILDA servers and located Trinity College Dublin. The aim is to provide a secure remote access solution that keeps TILDA data within the university environment and allows authorised users to remotely access their profiles on hot desk machines.The objectives are to1.Develop a remote Desktop solution and ensure that no data will leave the secure environment.2.Provide the Data Controller (Trinity) full control over monitoring access and data usage.High-level user requirements This section describes the overall aim of the hot desk remote solutionSupport external researchers and collaborators to access TILDA data remotely and securelyA.To give researchers an option to log onto the university network using an enterprise remote access gatewayB. The datasets available from cohorts cannot be removed from the virtual desktopsC.A researcher working from a remote location uses an online gateway to access TILDA data. Technical architectureTo have a Cloud and on-premise environment. In the cloud environment, TILDA will need to have virtual desktop services, workspace and gateway service. Hot desk users will be provided with a virtual desktop to access computer applications such as Microsoft Office and other statistical software. On premise environment, TILDA hosts the hot desk server and have a “cloud connecter” installed to create secure outbound connections to those cloud services i.e
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72267000 - Software maintenance and repair services
72261000 - Software support services
72263000 - Software implementation services
72260000 - Software-related services
72265000 - Software configuration services
48517000 - IT software package
72268000 - Software supply services
Keywords
software sales
bug fixing
rollout planning
SLA management
error correction
version upgrades
IT systems
user inquiry handling
software troubleshooting
IT service desk software
IT repair services
patch management utility
user manual creation
IT application supply
IT workflow engine
enterprise IT toolset
network management suite
feature enablement setup
initial system setup
integration planning
version upgrade support
deployment scripting
IT asset inventory
software distribution
digital solutions
enterprise software
application updates
application software
legacy system support
software patching
training and onboarding
licensed software supply
off-the-shelf software
system utilities bundle
deployment assistance
software maintenance
parameterization logic
packaged applications
user access setup
custom module activation
software licensing
bug ticket processing
packaged software delivery
post-install configuration
environment variable tuning
license management support
version patching services
change management assistance
software lifecycle guidance
system performance tuning
commercial software solutions
tech writing and documentation
long-term software upkeep
infrastructure monitoring platform
software package and information systems
license activation configuration
enterprise software provision
integration with existing systems
feature enablement scripting
feature request coordination
systems automation package
implementation success tracking
digital software products
platform migration services
configuration deployment tool
Workflows
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Details
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