Awarded
TD2048 - Service Level Agreement to support the Insight Led Council platform
Descriptions
12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days. To provide a Service Level Agreement to support the Insight Led Council platform: • Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures / performing any default procedural corrective actions) • Minor corrective ILC changes to ILC solution / minor defects • Knowledge transfer & Training • Data retention and Archiving • To provide service pack days to support with change requests or project work to develop the product.
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Tender Regions
CPV Codes
48000000 - Software package and information systems
Keywords
Workflows
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Possible Competitors
1 Possible Competitors
