Awarded
Technology: Lot 1 - Business telephony and Contact centre; Lot 2 - CRM & Mobile
Descriptions
CONTRACT AWARD NOTICE Note: Only Lot 1 was awarded. Lot 2 is to be re-tendered. THIS IS AN AWARD NOTICE - the tender process has concluded Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers. This tender will be for the procurement of solutions across two lots: 1. Business Telephony & Contact Centre 2. Customer Relationship Management (CRM) & Mobile Working. Suppliers are able to bid for one or both lots demonstrating their ability to meet Hanover's requirements.
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Keywords
telecom system
voice/data system
communication network system
integrated telecom system
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
CRM platform
lead nurturing tool
customer profiling engine
sales pipeline tracker
opportunity management system
client interaction log
marketing automation suite
customer dashboard UI
contact segmentation tool
customer feedback analyzer
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
CRM platform development
customer interaction module
lead-to-cash integration
sales pipeline software
contact analytics dashboards
campaign management features
customer support ticketing
feedback loop modules
personalization engine
CRM API integration
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
