Technology Services 3

Descriptions

The buyer can award a call off contract via either completion of a further competition procedure or by applying the direct award criteria to the Supplier’s Catalogue., Strategy - Where requested by the Buyer, Suppliers will provide a range of services and to deliver full technology strategic design to Buyer. Services which may include but are not limited to:, Capability analysis - identification of current business capability (as is) and that which will be needed for the future state (to be)., Enterprise architecture using the open group architecture framework (TOGAF) or similar, Technology gap assessments - the assessment and recommendation of the right technology to plug the capability gap between the as-is and the to-be., Business models - identification of the correct commercial and operational models to deliver the technology strategy (insourced, outsourced or multi-sourced models)., Architectures - identification of the correct technology architecture to deliver the technology strategy (in-house hosted, private cloud, hybrid or public cloud)., Road-mapping - the development of technology roadmaps to co-ordinate the delivery of the technology strategy., IT financial management - development of an IT financial management approach to support the technology strategy, in order to manage investment and costs and obtain business benefit from any investments., Service Design - Where requested by the Buyer, Suppliers will provide a range of services to deliver full technology service design to Buyer. Services which may include but are not limited to:, Operational service design - working with customers and end users in order to design a service delivery model that meets the current and future business needs and demand., Demand management - capacity planning processes and systems., Service Levels, Performance Design - developing service levels and KPI’s for services in scope, their measurement and reporting and how service provider(s) may work to achieve and maintain them., Service Availability – designing monitoring, assurance and continuity of service processes and systems to meet current and future business needs., Risk – ensuring proactive risk identification, mitigation and management to deliver service continuity., Security – appropriate security protection in line with business needs., Supply chain - designing, integration and management of commercial processes to ensure service integration and efficient operation in a multi supplier eco system., Applications - identification and specification of any appropriate databases, applications or toolsets to deliver the services.