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Telecare Project
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Descriptions
Wolverhampton City Council are conducting a Preliminary Market Engagement for Telecare Services.
Telecare is a preventative service designed to support independent living by providing remote monitoring and emergency response solutions. It enables individuals, particularly older adults and those with vulnerabilities to remain safely in their own homes, reducing reliance on more intensive care services. In Wolverhampton, this is primarily delivered through the provision of personal alarms and pendants connected to an Alarm Receiving Centre (ARC), complemented by a 24-hour physical response service commissioned separately.
The Council is engaging with the market to understand:
• The capability of providers to deliver all or part of the Telecare service.
• Innovative approaches and technologies that can overcome current challenges.
• Potential business models and indicative costs for market-led delivery.
• Opportunities for integration with wider assistive technology ecosystems.
The closing date for responses is 16 January 2026 at 12:00 noon.
Please note: Due to the Christmas period – Clarification questions received between the 19th December 2025 and the 4th January 2026, will be responded to week commencing the 5th January 2026.
Timeline
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Tender Regions
CPV Codes
85000000 - Health and social work services
72000000 - IT services: consulting, software development, Internet and support
35112000 - Rescue and emergency equipment
Keywords
IT consulting
welfare services
rescue machinery
web services
network support
first aid kits
cloud services
rescue baskets
IT outsourcing
patient support
life-saving equipment
social care services
software development
cybersecurity support
clinical outreach
application maintenance
rehabilitation support
rescue stretchers
emergency response gear
help desk services
digital transformation
technical support
community health work
system integration
software customization
evacuation equipment
emergency rescue kits
healthcare provision
social assistance programs
IT infrastructure management
rescue and emergency equipment
integrated healthcare delivery
public health social services
disaster response equipment
Workflows
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