Awarded
Telephone System
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Descriptions
East Durham College is looking to secure one organisation to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year., Project Deliverables:-, A managed VoIP telephony service with an agreed number of handsets., Single provider for all services/equipment., Migration of service from existing supplier (if required) including the management of any third parties required to deliver the service., Full Installation and transition services., Choice of devices, value for money solutions., Support and maintenance of services., The existing telephone contract is due for renewal, we currently have 2 Mitel telephone systems, one located at our main campus in Peterlee that is also used at our secondary Peterlee campus and one at our Houghall campus in Durham. We have around 420 lines split between 3 campuses. Each site is linked via a leased line which provides voice and data separate to this contract. We also have several satellite sites that are currently not connected in any way to the main campus., The sites on which the telephone systems are hosted currently have ISDN for outside lines. Each site in turn is linked internally with a leased line of 100mb capacity and the other of 1gb capacity., East Durham College requires a modern cloud based telephone system that workers can use both on and off site either by an app on a mobile device or via software phone., East Durham College requires 450 handsets with the option of extending to 500 at a later date. We also require a block of 100 additional numbers from commencement of contract. In addition, several satellite sites require handsets/softphones with no more than 30 users. A call package is required for each user also., Tenderers should be able to provide a dedicated point of contact or account manager who can deal with faults, queries, upgrades, support etc.
Timeline
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Tender Regions
CPV Codes
50331000 - Repair and maintenance services of telecommunications lines
32429000 - Telephone network equipment
64214000 - Dedicated-business telephone network services
51330000 - Installation services of radiotelephony apparatus
64215000 - IP Telephone services
64000000 - Postal and telecommunications services
50332000 - Telecommunications-infrastructure maintenance services
32500000 - Telecommunications equipment and supplies
Keywords
PBX hardware
telecom gear
VoIP gateways
network hardware
tower inspection
telecom supplies
business voice network
supply components
communication devices
dedicated telecom system
copper wire replacement
broadband phone access
SIP voice communication
fiber optic repair
splice restoration
backup generator check
phone system components
online voice network
connector replacement
fiber backbone check
message delivery network
microwave link alignment
hosted PBX solution
line fault tracing
cable joint repair
software-based telephony
virtual phone system
letter and data dispatch
node cooling check
IP voice infrastructure
signal quality test
communications delivery
corporate phone exchange
telephony switches
power backup test
line insulation check
signal tower assembly
pole line tightening
base station setup
shelter HVAC service
VoIP call provision
IP-based voice calls
base station servicing
telecom mail linkage
enterprise phone system
mast re-galvanization
onsite telecom network
correspondence and data routing
private telephony network
internet telephony service
wireless base station installation
postal-telecom network services
telecom transceiver integration
radiotelephony hardware installation
office exchange installation
5G radio unit installation
installed telephone system
postal communication services
cellular antenna mounting
dedicated PBX installation
underground cable servicing
company switchboard setup
GSM network equipment fitting
postal-telephony integration
telephone network equipment
mail and telecom infrastructure
communication cell node setup
mobile telephony system installation
mail and telecom provision
telecommunications equipment
infrastructure cabling test
Workflows
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Buyer Information
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