Awarded
Telephony and Artificial Intelligence
Descriptions
You are invited to tender for the provision of Telephony with Artificial Intelligence for Breckland District Council.
Timeline
Published Date :
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Tender Regions
East of England
CPV Codes
48000000 - Software package and information systems
79512000 - Call centre
72300000 - Data services
79511000 - Telephone operator services
48333000 - Contact management software package
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
address book software
client database manager
lead tracking system
interaction history tool
contact tagging engine
relationship mapping software
CRM light interface
duplicate detection module
email integration tool
contact import/export utility
data services
IT data solutions
digital information services
database solutions
information retrieval
structured data operations
electronic records management
data asset handling
info-tech data support
enterprise data workflows
telephone operator services
switchboard operations
call routing
telephony operator
PBX handling
manual telephone assistance
operator-managed calls
telephony relay
call transfer services
phone shift operations
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Details
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Possible Competitors
1 Possible Competitors
