Open Closing in a 15 days
Telephony and Call Centre - Teams Front End
Descriptions
At the University of Exeter communication is key to how we engage with our students, colleagues and partners. Whilst the use of telephony has vastly reduced in recent years, with other forms of communication being more prevalent, telephony still has a place in many areas, including accommodation, estates patrol, clearing etc. Currently the University has a disparate number of Telephony systems for internal and external telephony as well as two separate call centre systems.
It is intended to simplify the overall telephony system where possible and have a single provider for telephony and a single provider for call centre operations. This could be the same provider and indeed the same system if appropriate.
Timeline
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Tender Regions
CPV Codes
64210000 - Telephone and data transmission services
32552310 - Digital telephone exchanges
64215000 - IP Telephone services
Keywords
digital telephone exchanges
digital PBX systems
IP PBX
electronic exchange systems
telecom switching centers
digital comms exchanges
fixed-line voice service
business internet access
enterprise data link
digital telephony provision
VoIP connection service
data circuit leasing
broadband telephone service
point-to-point data transfer
internet trunk service
corporate voice-data link
VoIP call provision
internet telephony service
SIP voice communication
hosted PBX solution
IP-based voice calls
broadband phone access
virtual phone system
software-based telephony
IP voice infrastructure
online voice network
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
