Telephony & Communication Upgrade.

Descriptions

Following a review of current telephony across the NGN estate, the scope has been extended to implement a strategic Communications solution to provide the following key business benefits:a) A Unified Communications architecture supporting converged voice and data environments (real time communication including voice, video, instant messaging);b) Enterprise solution to support mobility of users / services, between locations;c) Shared services across the network, e.g. Contact Centre / Call Recording;d) Cost reduction through routing of internal calls over the WAN;e) Ability to transfer calls between locations;f) Least Cost Routing for local breakout of national calls;g) Hotdesking between sites, to support staff mobility;h) Voicemail available at all locations;i) Improved Business Continuity and Disaster Recovery;j) Call overflow between sites;k) Teleworking & home working support;l) Global Address book available at all locations;m) Teleconference facilities at all locations;n) New call features – hold / transfer / park etc;o) Call plans developed to support the business process, regardless of location;p) Single vendor product deployed at all locations;q) Single Support provider;r) Reduction in carbon footprint through replacement of ageing hardware;s) Reduction in carbon footprint due to improved internal communications;) Improved technology and topology to reduce the number of lines e.g. ISDN and a standardisation of call charges;u) The inclusion of CIP Trucking and rationalisation of the existing lines.