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Telephony Services - Expression of Interest

Descriptions

Torbay Council is seeking a provider delivering a new telephony system for the entire council.

 

From April 2027 at the latest, Torbay Council are exploring a new internal telephony system across its entire estate and its wholly owned Company, SWISCo Ltd. This will need to be installed, set up and tested before that start date to ensure it is ready to go live at the point of switchover. Alongside this, a fully featured contact centre will need to be acquired.

 

The contract dates provided are an estimated time period and may change following this expression of interest.

Timeline

Published Date :

19th Sep 2025 19 days ago

Deadline :

10th Oct 2025 in a 2 days

Contract Start :

31st Mar 2027

Contract End :

31st Mar 2030

Tender Regions

CPV Codes

Keywords

VoIP call provision

internet telephony service

SIP voice communication

hosted PBX solution

IP-based voice calls

broadband phone access

virtual phone system

software-based telephony

IP voice infrastructure

online voice network

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Open

Procedure :

N/A

Suitable for SME :

Yes

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

PIN

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors