Open Closing in a 6 months

Tenant Satisfaction Survey

Descriptions

The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on. We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines. We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes. This contract is for the delivery of the first survey in June/July 2025.

Timeline

Published Date :

13th Mar 2025 5 months ago

Deadline :

13th Mar 2026 in a 6 months

Contract Start :

15th Apr 2025

Contract End :

15th Apr 2026

Tender Regions

North West

CPV Codes

79311200 - Survey conduction services

79342311 - Customer satisfaction survey

79311000 - Survey services

79311210 - Telephone survey services

Keywords

survey services

questionnaire design

sample surveys

opinion surveys

data collection

field surveys

online surveys

telephone surveys

survey implementation

survey data gathering

survey conduction

field survey execution

questionnaire implementation

data collection services

quantitative field surveys

in-person survey operations

survey coordination

fieldwork management

primary data collection

empirical research support

CATI services

phone-based data collection

telephonic polling

structured telephone interviews

remote survey conduction

phone questionnaire execution

outbound survey calls

opinion polling via phone

telephone polling

customer satisfaction survey

client satisfaction measurement

CSAT surveys

satisfaction benchmarking

post‑service evaluation

satisfaction index

consumer satisfaction polling

customer experience feedback

satisfaction assessment

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Open

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Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors