Tender for Out of Hours, CCTV and Door Entry Service Provider

Descriptions

RCT Homes, through a competitive tender process wishes to appoint contractors to deliver a Service for the provision of a Social Alarm, Emergency Out of Hours and Call Monitoring Service to RCT Homes properties.RCT Homes requires a provider of the service who will ensure that there is an immediate response to all Calls 365 days of the year including all weekends, public holidays and religious festivals when RCT Homes offices are closed / and relevant staff are not at complexes.The successful contractor must be capable of providing a service that:•Answers all alarm calls•Be capable of assessing all calls•Providing an appropriate response in line with agreed policies and procedures•Be able to respond to access calls from GP’s, care and support agencies and emergency services.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.uk/Search/Search_Switch.aspx?ID=12683.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.sell2wales.gov.uk/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.