Tender for 3 Star Gas, LPG, Oil, Solid Fuel and Micro-generation Servicing, Maintenance and Repair o

Descriptions

Marches hereafter referred to as " the Employer") is seeking to procure a 3 year contract (with Employer's option to extend for a further 1 year, subject to annual performance reviews) commencing on or before the 1st October 2014 to undertake Annual Servicing, Certification, Responsive Call-Outs to Breakdowns (including Out of Hours) and Provision/Installation of Replacement Components for Gas, LPG, Oil, Solid Fuel Fired Boilers, Micro-generation and Heating Installations and biannual sweeping of chimneys to open flue fires, to social housing individual dwellings and schemes, owned or managed by the Employer.The contract will be based on the NHF Form of Contract 2011 (Rev2: 2013) and utilising the NHF Schedule of Rates: Gas Servicing and Heating ver 6.1 pre-priced schedule of rates and will be let on an “all-inclusive” basis.The Service Provider (s) will be required to provide a customer focused service and show commitment to providing effective services that provide value for money to the Employer and its residents and must be responsive to achieve collaborative working practises, innovation and continuous improvement.The successful Service Provider(s) will be required to operate a 100% servicing and repairs by appointment system including for Saturdays and show a commitment to at least maintaining but also improving the Employer's excellent performance in relation to customer satisfaction, Best Value and other local performance indicators.The Employer will require the Service Provider (s) to provide dedicated staff to deal with day-to-day operations of the contract and employ predominantly local and preferably directly employed labour to carry out the work.The Service Provider(s) will also be required to provide, maintain and use modern, up to date ICT technology and business systems for the end to end management and delivery of the contract/service (including producing electronic landlord's gas Safety Certificates) and will be expected to have a suitable and compatible direct IT link in order to interface the Employer's Northgate repairs and housing management system, full and effective real time utilisation of personal digital assistants (PDAs) and possibly vehicle tracking systems.The tender documents will also require bidders to submit bids based on the Employer's specified options for normal working hours and meeting 2 hour response times on both normal working hour and out of hour emergency callouts.Applicants are advised that TUPE may appy to the contracts.The Employer reserves the right to withdraw from this procurement procedure at anytime without awarding a contract or contracts.Applicants shall be responsible for the costs and expenses they incur as a result of participating in this procurement process.The Employer and or its advisors shall not be liable for and will not pay any costs in respect of the preparation of any pre-qualification or subsequent tender submission of any applicant or bidder whether they are successful or unsuccessful.This shall equally apply in the event that the procurement process is postponed, cancelled or abandoned by the Employer at any stage and for whatever reason.Applicants shall be deemed to have unequivocally accepted this as a condition precedent to participation in this procurement process.