Awarded
TfL 93781 Mystery Shopping and Customer Satisfaction Survey for Call Centre
Descriptions
TfL is awarding a contract for:Customer Satisfaction Surveys.— To carry out objective and actionable surveys automated real time customer satisfaction surveys triggered byrecent interactions with the contact centre across telephony and correspondence channels.Mystery Shopper Surveys.— To carry out objective, high quality and actionable surveys on a 4 weekly basis across all TfL channels.Reporting for both Mystery Shopper and Customer Satisfaction.— To measure staff against quality performance criteria and the behaviours shown,— To assess performance throughout the period and year and provide concise and actionable feedback onwhether our customer standards are bring met.
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CPV Codes
73110000 - Research services
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Possible Competitors
1 Possible Competitors
