The Provision of a Void Management Energy Scheme

Descriptions

Caerphilly County Borough Council are seeking expressions of interest from a suitably qualified and experienced supplier to provide a void management energy scheme. Suppliers shall note that they must be capable of meeting (as a minimum) the following criteria:•A scheme that supply’s a key account manager to oversee the contract.•A scheme that provides a specialist team with the necessary experience to handle the scheme’s administration and enquiries process.•A scheme that provides a single point of contact for our housing offices.•A scheme that provides a suitable administrative procedure.•A scheme that will assist in clearing down previous tenants debts that can also provide a suitable process when dealing with pre-payment meters.•A scheme that applies no standing charge for void properties and allows some credit for undertaking maintenance during the void period.•A scheme that provides a process for dealing with long term voids.•A scheme that provides a process for inclusion of SMET 2 SMART meters (Inc. advice leaflets) only to be changed with the agreement of CCBC.• A scheme that adheres to the Authority’s processes and procedures for dealing with Tenants and specifically vulnerable people as highlighted in Appendix 3, 4, 5 and 6 on the attachments section of the Proactis Portal E-Tendering system.•A scheme that provides assistance with installations of new meters and supplies including tenant support with remodelling of sheltered housing schemes and the provision of individual meters.•A scheme that provides a full service including free induction and staff training.•A scheme that provides assistance in supply of new meters and supplies (should it be required) when the council acquires new properties or newly constructed properties in future years.