Open Closing in a 11 days
The provision of force control room transformation technology
Descriptions
Northamptonshire Police are beginning a Force Control Room Technology Change Programme to enhance public contact and optimise incident management. The programme is planned over three years and will deliver a robust, scalable, and future-ready technology ecosystem that improves citizen experience and operational efficiency. Further information around our programme and the capabilities we are seeking can be found in the PME documents available on our tender portal Atamis https://northamptonshire-opfcc.my.site.com/s/Welcome
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
79512000 - Call centre
72263000 - Software implementation services
48100000 - Industry specific software package
35000000 - Security, fire-fighting, police and defence equipment
Keywords
defence hardware
CRM calls
police equipment
rollout planning
safety equipment
IT systems
inbound/outbound calls
firefighting apparatus
law enforcement gear
multi-channel support
helpdesk call centre
feature enablement setup
deployment scripting
digital solutions
enterprise software
call handling services
call queue management
security hardware
telemarketing operations
application software
military equipment
security equipment
fire fighting gear
call centre services
defense equipment
packaged applications
post-install configuration
customer contact management
specialised enterprise software
change management assistance
vertical market application
tailored industry IT solution
industry-specific software
software package and information systems
integration with existing systems
implementation success tracking
contact centre operations
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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