Total Facilities Management

Descriptions

Northern Trains Limited (NTL) will be going to market for the procurement of Total Facilities Management (FM) Services across our network of 471 train stations, 33 engineering locations and 30 beneficiary locations. This contract reflects our commitment to providing customer-focused, professionally managed, and high-quality service across our network that will support our long-term maintenance objectives.

The scope of services will be delivered with the goal of meeting the performance and customer satisfaction requirements while ensuring compliance with all relevant statutory and mandatory legislation. The FM Contractor will apply Best Industry Practice techniques, alongside their expertise and experience, to meet the following key objectives:

• Delivering innovative and effective operational services that achieve high-quality standards and demonstrate value for money.

• Offering flexible service delivery tailored to the specific needs of each location.

• Achieving optimum building performance and customer satisfaction.

• Creating a safe and comfortable environment for all service users.

• Maintaining assets in line with current statutory and regulatory legislation, as well as manufacturer's guidance, to ensure maximum longevity.

Scope of Services:

The services covered under this contract will include, but are not limited to:

• Mobilisation

• Contract Management

• Business Continuity and Disaster Recovery

• General Service Requirements

• CAFM System

• Helpdesk Services

• Planned and Reactive Maintenance

• Strategic Asset Management Planning

• Grounds Maintenance

• Cleaning (Planned, Periodic, Reactive, and Specialist)

• Pest Control

• Poster Campaigns

• Events Management

• Additional Services

NTL are also exploring the options to include Minor Works within the scope of this contract including, but not limited to: painting, platform marking, electrical works and minor building repairs.

This contract will mark a significant milestone in our ongoing efforts to enhance service delivery and ensure the highest standards of operational excellence across all locations.

We look forward to a productive and successful partnership with our selected FM Contractor following the conclusion of this process.