Tourist Information Management Contract

Descriptions

Denbighshire County Council is seeking to appoint a provider who will manage its two Tourist Information Offices for a period of five years from 1st of April 2020.The two TICs are:• Llangollen TIC, Y Capel, Castle Street, Llangollen• Rhyl TIC, Children’s Village, The Promenade, RhylThe management of the TICs includes the following level of activity:• Day-to-day management of the Centres• Employment of staff• Staff training – external and internal• Researching, accessing and purchasing merchandise and literature for resale purposes,• focusing on locally produced products whenever possible and taking into account the customer demographic• Financial management• Health and Safety• Negotiating ticket agency commissions with companies, organisations and businesses• Provision of quarterly and year-end reports• Annual health and safety inspectionsAs charged within the contract also required to manage the compliance of the pan-WalesNetworking Criteria as set out by Visit Wales (VW) which includes:• Good practice – customer service and dealing with trade operators• Administration - accommodation bookings, grading schemes and statistics• Corporate image• Staff training• Reference materialsTIC ServicesThe services provided at both Centres include:• Servicing enquiries – visitors to the Centres; emails; telephone calls and letters by providing detailed information• Booking accommodation within their local area, pan-Wales and over the border through working with other TICs• Selling literature e.g. guides; books; maps etc. and merchandise•Selling tickets – events; theatre; coach tours; visitor attractions• Staff at both Centres actively promote their areas, including events and special offers etc. via social media – Facebook,Twitter, Instagram and other appropriate platforms• Working closely with local businesses within their communitiesPlease email petermcdermott@denbighshire.gov.uk with the services you are able to provide including providing a plan which demonstrates how income from retail space will be developed and grown in the five years of the contract no later than 16th September 2019.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=95058.