Awarded
Trade Mark Usability Testing
Descriptions
The IPO previously usability tested the trade mark application service in March 2016 to baseline the current online user experience and has since undertaken changes to refresh the user interface. The IPO wishes to benchmark these findings with the current user experience of the refreshed trade mark application service to ensure no additional service issues have been introduced and any changes have delivered improvements to the customer experience. The IPO wishes to undertake an accessibility audit of the service, with the testing aligned to WCAG 2.0 AA level.
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1 Possible Competitors
