Closed

Trafford Care Co-ordination Centre

Descriptions

NHS Trafford Clinical Commissioning Group is looking to commission a service which will help support the delivery of integrated care for Trafford patients.In an integrated care system the patient will be seen by the appropriate team/clinician at the right place. This is about taking the service to the patient; treatment may be in the patient's home which may for many be a nursing or residential home, a GP surgery, at a hospital or in the community. This new way of coordinating care in Trafford will be through a patient Care Coordination Centre. The Principles, Infrastructure, Core Services/Deliverables, and Benefits/Outcomes are described below.Principles— A Health and Social Care 'proactive system';— Patients should always get the right care at the right place at the right time, through an effortless journey;— A focus on complexity and vulnerability regardless of age.Infrastructure— Single phone point / one point of contact;— Single 'live' directory;— Supported by IT infrastructure - explore use of technology i.e. mobile messaging reminders;— IT infrastructure to capture and translate data;— Access to all records i.e. patient care plans feeding in to enable proactive planning;— Alignment to 111 and out of hours;— 7 days a week service. Night - probably continue with data/info service rather than a manned service;— Virtual or physical centre? To be explored via competitive dialogue process.Core Services/Deliverables— Tracking of patient journey;— Close monitoring of vulnerable patients i.e. expected discharge date from acute following through to community services/primary care;— Links to transport services;— Meaningful links between transport and appointments (relationship);— 'Auto pick up' patients as they go through the system. Patient is in the system from the point of admission onwards;—- Clinical triage to support monitoring of patient and appropriateness of care delivered to need;— Brokerage - Give Options I.e. Care Planning/personal Budgets. Trigger/criteria To Access This?Benefits/Outcomes— Coordinated care seamlessly around the patient;— Delivery of the right care in the right time at the right place;— Can equate an appropriate level of care to care site;— Best possible patient experience;— Greater focus on local issues i.e. health appointments and transport in Partington;— Proactive care planning.

Timeline

Published Date :

12th Jul 2013 12 years ago

Deadline :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Keywords

software package and information systems

application software

IT systems

enterprise software

packaged applications

digital solutions

database engine software

operating system suite

system core software

database‑OS integrated package

storage management OS

kernel-level database toolset

transaction-capable OS

file system manager

backup-ready OS

system utility bundle

enterprise information platform

server infrastructure management

data center orchestration tool

server virtualization manager

client-server middleware

high-availability system platform

server lifecycle manager

service monitoring dashboard

server provisioning engine

system deployment suite

fixed-line voice service

business internet access

enterprise data link

digital telephony provision

VoIP connection service

data circuit leasing

broadband telephone service

point-to-point data transfer

internet trunk service

corporate voice-data link

call routing control

operator panel management

business switchboard operation

PBX console service

call center interface

internal call routing

telephone exchange handling

live operator system

telecom switchboard platform

inbound call routing

data services

IT data solutions

digital information services

database solutions

information retrieval

structured data operations

electronic records management

data asset handling

info-tech data support

enterprise data workflows

telephone-answering services

call answering

incoming call handling

message taking

switchboard services

receptionist answering

phone support

hotline management

call screening services

call center answering

telephone operator services

switchboard operations

call routing

telephony operator

PBX handling

manual telephone assistance

operator-managed calls

telephony relay

call transfer services

phone shift operations

call centre services

contact centre operations

inbound/outbound calls

customer contact management

call handling services

multi-channel support

telemarketing operations

helpdesk call centre

call queue management

CRM calls

nursing consultation

healthcare advice by nurses

patient education nursing

clinical guidance nursing

community nurse advice

preventive care nursing

home health consultation

nurse-led health coaching

tele-nurse support

nurse advisory services

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Workflows

Status :

Closed

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors