Closed
Trafford Care Co-ordination Centre
Descriptions
NHS Trafford Clinical Commissioning Group is looking to commission a service which will help support the delivery of integrated care for Trafford patients.In an integrated care system the patient will be seen by the appropriate team/clinician at the right place. This is about taking the service to the patient; treatment may be in the patient's home which may for many be a nursing or residential home, a GP surgery, at a hospital or in the community. This new way of coordinating care in Trafford will be through a patient Care Coordination Centre. The Principles, Infrastructure, Core Services/Deliverables, and Benefits/Outcomes are described below.Principles— A Health and Social Care 'proactive system';— Patients should always get the right care at the right place at the right time, through an effortless journey;— A focus on complexity and vulnerability regardless of age.Infrastructure— Single phone point / one point of contact;— Single 'live' directory;— Supported by IT infrastructure - explore use of technology i.e. mobile messaging reminders;— IT infrastructure to capture and translate data;— Access to all records i.e. patient care plans feeding in to enable proactive planning;— Alignment to 111 and out of hours;— 7 days a week service. Night - probably continue with data/info service rather than a manned service;— Virtual or physical centre? To be explored via competitive dialogue process.Core Services/Deliverables— Tracking of patient journey;— Close monitoring of vulnerable patients i.e. expected discharge date from acute following through to community services/primary care;— Links to transport services;— Meaningful links between transport and appointments (relationship);— 'Auto pick up' patients as they go through the system. Patient is in the system from the point of admission onwards;—- Clinical triage to support monitoring of patient and appropriateness of care delivered to need;— Brokerage - Give Options I.e. Care Planning/personal Budgets. Trigger/criteria To Access This?Benefits/Outcomes— Coordinated care seamlessly around the patient;— Delivery of the right care in the right time at the right place;— Can equate an appropriate level of care to care site;— Best possible patient experience;— Greater focus on local issues i.e. health appointments and transport in Partington;— Proactive care planning.
Timeline
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Tender Regions
CPV Codes
48800000 - Information systems and servers
48000000 - Software package and information systems
79510000 - Telephone-answering services
64214200 - Telephone switchboard services
79512000 - Call centre
72300000 - Data services
64210000 - Telephone and data transmission services
48600000 - Database and operating software package
79511000 - Telephone operator services
85141220 - Advisory services provided by nurses
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
database engine software
operating system suite
system core software
database‑OS integrated package
storage management OS
kernel-level database toolset
transaction-capable OS
file system manager
backup-ready OS
system utility bundle
enterprise information platform
server infrastructure management
data center orchestration tool
server virtualization manager
client-server middleware
high-availability system platform
server lifecycle manager
service monitoring dashboard
server provisioning engine
system deployment suite
fixed-line voice service
business internet access
enterprise data link
digital telephony provision
VoIP connection service
data circuit leasing
broadband telephone service
point-to-point data transfer
internet trunk service
corporate voice-data link
call routing control
operator panel management
business switchboard operation
PBX console service
call center interface
internal call routing
telephone exchange handling
live operator system
telecom switchboard platform
inbound call routing
data services
IT data solutions
digital information services
database solutions
information retrieval
structured data operations
electronic records management
data asset handling
info-tech data support
enterprise data workflows
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
telephone operator services
switchboard operations
call routing
telephony operator
PBX handling
manual telephone assistance
operator-managed calls
telephony relay
call transfer services
phone shift operations
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
nursing consultation
healthcare advice by nurses
patient education nursing
clinical guidance nursing
community nurse advice
preventive care nursing
home health consultation
nurse-led health coaching
tele-nurse support
nurse advisory services
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
