Awarded
Trafford Patient Care Coordination Centre.
Descriptions
Call centre. Telephone operator services. Telephone-answering services. Software package and information systems. Information systems and servers. Database and operating software package. Telephone switchboard services. Telephone and data transmission services. Data services. Advisory services provided by nurses. Electronic data management (EDM). Electronic data exchange services. Data capture services. Data collection and collation services. Administrative healthcare services. Guidance services. Market and economic research; polling and statistics. Value-added information services. Customer services. Administrative social services. Other community, social and personal services. Records management. Administration services. Telecommunications services. Trafford Clinical Commissioning Group (CCG) is leading on a competitive dialogue process in order to commission an innovative and dynamic solution to deliver seamless coordination for all patients and service users. Working with our key partner Trafford Council, our solution is to develop a new Patient Care Coordination Centre (PCCC), working in collaboration with provider organisations which will be tried and tested to meet the needs of Trafford's local population. PCCC is an innovative and ground breaking development and will be responsible for the delivery of seamless, coordinated, quality care. A high level vision of the deliverables for the PCCC have been developed: Principles — Health and Social Care Proactive System — Patients always get the right care at the right time, in the right way through a journey which is seamless and smooth — A focus on complexity and vulnerabilityInfrastructure — Single point of access — Single ‘live’ directory — Supported by IT infrastructure — Access to all records i.e. enabling patient/client care plans feeding into proactive planning— Alignment to 111 and out of hours— The PCCC will have a robust interface and awareness of Trafford Council's Adult Social Care access and support model. Benefits — Proactive and coordinated care seamlessly around the patient — Delivery of the right care at the right time in the right place — The level of care will be delivered from the appropriate care setting — Provide the best possible patient experience. — Greater focus on local issues i.e. health appointments and transport in Partington — Report on the performance of care across the system — Proactive Care Planning to meet health and social care needs — Improved health outcomes, well-being and quality of life Core Services — Tracking of patient journey — Close monitoring of vulnerable patients, following them through the care journey — Health Transport Bureau — ‘Auto pick up' patients as they go through the system — Clinical coordination to support monitoring of patient/clients and appropriateness of care to need — Full capability and capacity to gather, analyse, act on and learn from thus demonstrate achievement of measurable improvements in patient experience. Trafford CCG published a contract notice within OJEU on 10.10.2013 (2013/S 197-340829) inviting expressions of interest to participate in a competitive dialogue process for the delivery of the Trafford Patient Care Coordination Centre. This process has proceeded through PQQ, to Invitation to Participate in Dialogue, and the CCG has been engaged in dialogue with short-listed providers since April 2014.
Timeline
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Tender Regions
CPV Codes
48800000 - Information systems and servers
48000000 - Software package and information systems
72314000 - Data collection and collation services
79510000 - Telephone-answering services
79996100 - Records management
72313000 - Data capture services
64214200 - Telephone switchboard services
79512000 - Call centre
85321000 - Administrative social services
72300000 - Data services
64216210 - Value-added information services
64200000 - Telecommunications services
64210000 - Telephone and data transmission services
48613000 - Electronic data management (EDM)
64216110 - Electronic data exchange services
79300000 - Market and economic research; polling and statistics
79342300 - Customer services
75122000 - Administrative healthcare services
48600000 - Database and operating software package
79511000 - Telephone operator services
85141220 - Advisory services provided by nurses
75100000 - Administration services
85312310 - Guidance services
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
database engine software
operating system suite
system core software
database‑OS integrated package
storage management OS
kernel-level database toolset
transaction-capable OS
file system manager
backup-ready OS
system utility bundle
document repository system
version control manager
metadata tagging engine
content indexing software
records retention module
access permission tool
workflow routing engine
audit trail recorder
electronic archive
digital record organizer
enterprise information platform
server infrastructure management
data center orchestration tool
server virtualization manager
client-server middleware
high-availability system platform
server lifecycle manager
service monitoring dashboard
server provisioning engine
system deployment suite
data transmission service
voice communication provision
telecom network operations
broadband connectivity service
telecom infrastructure management
IP telephony provision
leased line service
telecom carrier operations
network voice/data service
telecom traffic routing
fixed-line voice service
business internet access
enterprise data link
digital telephony provision
VoIP connection service
data circuit leasing
broadband telephone service
point-to-point data transfer
internet trunk service
corporate voice-data link
call routing control
operator panel management
business switchboard operation
PBX console service
call center interface
internal call routing
telephone exchange handling
live operator system
telecom switchboard platform
inbound call routing
EDI platform service
structured data transmission
B2B data interface
XML data exchange
secure file transfer
transaction messaging service
system-to-system data integration
EDI communication link
automated data interchange
data interchange platform
premium data analytics
enriched info service
tailored information feed
augmented data delivery
interactive info access
value-added telecom service
info merge platform
customized data service
enhanced info delivery
data insight service
data services
IT data solutions
digital information services
database solutions
information retrieval
structured data operations
electronic records management
data asset handling
info-tech data support
enterprise data workflows
data acquisition
sensor input processing
real-time data intake
machine-readable capture
analog-to-digital data recording
dynamic input collection
automated field data capture
embedded capture systems
survey form reading
telemetry data collection
data aggregation
information sourcing
large-scale collation
field data collection
compiled survey input
analytical data gathering
population study input
structured info compilation
centralized dataset creation
field survey support
government management
public office operations
administrative governance
civil sector coordination
institutional oversight
bureaucratic services
state agency support
administrative framework implementation
regulatory administration
policy enforcement services
health policy implementation
hospital licensing
medical service regulation
healthcare facility oversight
clinical standards enforcement
national health program administration
medical professional registration
insurance documentation services
public health office services
regulatory health governance
Market and economic research
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
telephone operator services
switchboard operations
call routing
telephony operator
PBX handling
manual telephone assistance
operator-managed calls
telephony relay
call transfer services
phone shift operations
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
document control
records lifecycle
retention scheduling
record classification
file management
physical and electronic records
compliance archiving
records auditing
document retrieval systems
record policy
nursing consultation
healthcare advice by nurses
patient education nursing
clinical guidance nursing
community nurse advice
preventive care nursing
home health consultation
nurse-led health coaching
tele-nurse support
nurse advisory services
career guidance
educational advice
mentoring services
professional direction
life-stage guidance
academic counselling
vocational orientation
guidance workshops
trainee mentoring
school-to-work coaching
social work administration
case management
welfare coordination
client record keeping
benefits administration
social service scheduling
outreach planning
support coordination
referral processing
social service logistics
community support services
social welfare provision
personal care services
public engagement programs
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
