Awarded
Trafford Patient Care Coordination Centre.
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Descriptions
Call centre. Telephone operator services. Telephone-answering services. Software package and information systems. Information systems and servers. Database and operating software package. Telephone switchboard services. Telephone and data transmission services. Data services. Advisory services provided by nurses. Electronic data management (EDM). Electronic data exchange services. Data capture services. Data collection and collation services. Administrative healthcare services. Guidance services. Market and economic research; polling and statistics. Value-added information services. Customer services. Administrative social services. Other community, social and personal services. Records management. Administration services. Telecommunications services. Trafford Clinical Commissioning Group (CCG) is leading on a competitive dialogue process in order to commission an innovative and dynamic solution to deliver seamless coordination for all patients and service users. Working with our key partner Trafford Council, our solution is to develop a new Patient Care Coordination Centre (PCCC), working in collaboration with provider organisations which will be tried and tested to meet the needs of Trafford's local population. PCCC is an innovative and ground breaking development and will be responsible for the delivery of seamless, coordinated, quality care. A high level vision of the deliverables for the PCCC have been developed: Principles — Health and Social Care Proactive System — Patients always get the right care at the right time, in the right way through a journey which is seamless and smooth — A focus on complexity and vulnerabilityInfrastructure — Single point of access — Single ‘live’ directory — Supported by IT infrastructure — Access to all records i.e. enabling patient/client care plans feeding into proactive planning— Alignment to 111 and out of hours— The PCCC will have a robust interface and awareness of Trafford Council's Adult Social Care access and support model. Benefits — Proactive and coordinated care seamlessly around the patient — Delivery of the right care at the right time in the right place — The level of care will be delivered from the appropriate care setting — Provide the best possible patient experience. — Greater focus on local issues i.e. health appointments and transport in Partington — Report on the performance of care across the system — Proactive Care Planning to meet health and social care needs — Improved health outcomes, well-being and quality of life Core Services — Tracking of patient journey — Close monitoring of vulnerable patients, following them through the care journey — Health Transport Bureau — ‘Auto pick up' patients as they go through the system — Clinical coordination to support monitoring of patient/clients and appropriateness of care to need — Full capability and capacity to gather, analyse, act on and learn from thus demonstrate achievement of measurable improvements in patient experience. Trafford CCG published a contract notice within OJEU on 10.10.2013 (2013/S 197-340829) inviting expressions of interest to participate in a competitive dialogue process for the delivery of the Trafford Patient Care Coordination Centre. This process has proceeded through PQQ, to Invitation to Participate in Dialogue, and the CCG has been engaged in dialogue with short-listed providers since April 2014.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
48800000 - Information systems and servers
48000000 - Software package and information systems
72314000 - Data collection and collation services
79510000 - Telephone-answering services
79996100 - Records management
72313000 - Data capture services
64214200 - Telephone switchboard services
79512000 - Call centre
85321000 - Administrative social services
72300000 - Data services
64216210 - Value-added information services
64200000 - Telecommunications services
64210000 - Telephone and data transmission services
48613000 - Electronic data management (EDM)
64216110 - Electronic data exchange services
79300000 - Market and economic research; polling and statistics
79342300 - Customer services
75122000 - Administrative healthcare services
48600000 - Database and operating software package
79511000 - Telephone operator services
85141220 - Advisory services provided by nurses
75100000 - Administration services
85312310 - Guidance services
Keywords
customer care
CRM calls
document control
record policy
case management
records auditing
client support
call routing
phone support
data aggregation
telephony relay
data services
client relations
data acquisition
career guidance
call answering
PBX handling
backup-ready OS
message taking
service desk
IT systems
file management
enhanced info delivery
life-stage guidance
compliance archiving
inbound call routing
augmented data delivery
inbound/outbound calls
interactive info access
retention scheduling
social service logistics
information retrieval
benefits administration
customer interaction
preventive care nursing
telephony operator
call transfer services
data asset handling
workflow routing engine
IP telephony provision
multi-channel support
record classification
B2B data interface
client-server middleware
enterprise data link
internet trunk service
secure file transfer
switchboard services
version control manager
info merge platform
tele-nurse support
helpdesk call centre
EDI communication link
compiled survey input
audit trail recorder
call center interface
embedded capture systems
field data collection
public office operations
hospital licensing
educational advice
mentoring services
state agency support
receptionist answering
sensor input processing
system core software
operating system suite
XML data exchange
EDI platform service
fixed-line voice service
enriched info service
referral processing
bureaucratic services
institutional oversight
premium data analytics
large-scale collation
social welfare provision
live operator system
data circuit leasing
information sourcing
records lifecycle
internal call routing
trainee mentoring
welfare coordination
field survey support
incoming call handling
info-tech data support
server lifecycle manager
digital solutions
population study input
VoIP connection service
help desk services
enterprise software
home health consultation
call routing control
call handling services
call queue management
dynamic input collection
government management
leased line service
database solutions
vocational orientation
support coordination
academic counselling
storage management OS
digital record organizer
records retention module
access permission tool
telemarketing operations
application software
IT data solutions
electronic archive
real-time data intake
survey form reading
operator-managed calls
transaction-capable OS
system utility bundle
metadata tagging engine
personal care services
nursing consultation
customized data service
switchboard operations
consumer assistance
call center answering
school-to-work coaching
call screening services
call centre services
database engine software
system deployment suite
phone shift operations
client record keeping
community nurse advice
file system manager
telecom traffic routing
hotline management
PBX console service
outreach planning
packaged applications
nurse advisory services
guidance workshops
machine-readable capture
after-sales support
business internet access
data insight service
professional direction
customer services
operator panel management
telecom carrier operations
civil sector coordination
social work administration
telephone-answering services
server provisioning engine
data transmission service
telecom network operations
electronic records management
insurance documentation services
administrative framework implementation
data center orchestration tool
manual telephone assistance
high-availability system platform
point-to-point data transfer
structured data operations
telecom infrastructure management
broadband connectivity service
regulatory health governance
healthcare advice by nurses
service monitoring dashboard
nurse-led health coaching
broadband telephone service
customer contact management
telephone exchange handling
structured info compilation
network voice/data service
patient education nursing
regulatory administration
medical professional registration
document retrieval systems
data interchange platform
kernel-level database toolset
telephone operator services
enterprise information platform
digital telephony provision
Market and economic research
server virtualization manager
centralized dataset creation
analytical data gathering
automated data interchange
enterprise data workflows
clinical guidance nursing
policy enforcement services
analog-to-digital data recording
content indexing software
corporate voice-data link
server infrastructure management
national health program administration
software package and information systems
transaction messaging service
health policy implementation
public health office services
social service scheduling
public engagement programs
tailored information feed
medical service regulation
service experience management
physical and electronic records
automated field data capture
telemetry data collection
digital information services
telecom switchboard platform
clinical standards enforcement
administrative governance
value-added telecom service
community support services
structured data transmission
database OS integrated package
contact centre operations
business switchboard operation
voice communication provision
document repository system
system-to-system data integration
healthcare facility oversight
Workflows
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Buyer Information
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