Awarded
Transactional Customer Feedback Platform
Descriptions
Engagement platform to support Housing Customer Service and Income teams ensure they hear the voice of WLBC customers in every interaction. Engagement solution facilitates more meaningful interactions, resulting in higher conversations, driving high volumes of customer feedback and increased collection rates, Resulting in robust actionable insight; addressing areas of potential improvement of services to customers, identifies changes and trends in customers' needs and behaviour, positive trends and improvements when things are working well with an emphasis on our clear focus on the voice of the customer.
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Tender Regions
CPV Codes
48611000 - Database software package
48211000 - Platform interconnectivity software package
48517000 - IT software package
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Possible Competitors
1 Possible Competitors
