Closed
Transactions at Counter Services - Preliminary Market Engagement Notice
Descriptions
DVLA maintains the records of over 50 million drivers and about 40 million vehicles in the UK. We collect an estimated £7 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it.
DVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers.
The services could involve one or more third party suppliers being able to:
• Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax).
• Enable access to DVLA application forms.
• Accept a variety of payment methods.
• Complete transactional & payment reconciliation, and report routinely on transactional and financial data.
• Verify customer identity, including physical documentation checking.
• Exchange data securely with DVLA's systems to support customer transactions.
• Return customer documents to DVLA.
Contract value estimates are based on an assumed contract duration of up to seven years (potentially 5 years followed by two optional 1-year extensions).
However please note that the scope and contract duration are still being considered, so the service requirements, dates, and estimated values stated in this notice are provisional and subject to change.
Timeline
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Tender Regions
CPV Codes
75200000 - Provision of services to the community
75130000 - Supporting services for the government
79342300 - Customer services
75110000 - General public services
Keywords
citizen services
governmental outreach
public sector operations
municipal services
national administration
general governance
government support activities
administrative assistance
central authority functions
community-oriented services
government infrastructure support
public sector logistics
administrative aid services
interagency coordination
civic support programs
institutional assistance
regulatory implementation support
state process facilitation
government workflow services
administrative resource provision
community outreach services
local welfare programs
neighborhood support services
public assistance management
social inclusion initiatives
community facility coordination
civic engagement support
residential program delivery
volunteer coordination services
municipal welfare distribution
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
Tender Lot Details
2 Tender Lots
Workflows
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Details
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Buyer Information
Procurement contact
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Possible Competitors
1 Possible Competitors
