Awarded
Transcription and Recording Services
Descriptions
The GPhC are procuring the provision of Transcription and Recording services. This Contract is to be awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include:
o Audio Recording
1. Supply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings.
2. Provision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies.
3. Application of appropriate, effective and consistent audio recording(s) labelling/indexing practices.
o Transcription
1. Provision of verbatim 'Fitness to Practise' hearing transcripts.
2. Secure email provision of complete transcripts on 'standard' request - within 10 working days.
3. Secure email provision of complete transcripts on 'urgent' request - within 5 working days.
4. Secure email provision of complete transcripts on 'expedited' request - within 3 working days.
o Data Security and Information Governance
1. Compliance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), including registration with the Information Commissioner's Office (ICO).
2. ISO 15489 and BS 10012 accreditations, or appropriate Records Management policies and procedures in place, which are compliant with ISO 15489 and BS 10012 standards.
3. ISO 27001 accreditation, or appropriate Information Security policies and procedures in place, which are compliant with ISO 27001 standards.
4. Data processed within the United Kingdom, or another Country/Territory recognised by the United Kingdom Government as having equivalent levels of Data Protection.
5. Application of appropriate and effective measures/processes/procedures/systems to ensure all Agents, including but not limited to Loggers, Transcriptionists and Transcribers:
i. respect confidentiality of Hearings.
ii. provide secure and safe production, storage and transport of transcripts and recordings.
o Communication
1. Application of an efficient and intuitive booking and cancellation system.
2. Application of an efficient invoicing system.
o Account Management and Management Information (MI)
1. Provision of accurate management information/reports on demand, for but not limited to:
i. usage.
ii. expenditure.
Timeline
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Tender Regions
CPV Codes
75231100 - Law-courts-related administrative services
32342450 - Voice recorders
79996100 - Records management
72317000 - Data storage services
72318000 - Data transmission services
32353000 - Sound recordings
Keywords
voice recorders
dictation recorders
digital voice recorders
speech recorders
handheld voice recorders
audio note recorders
sound recordings
audio recordings
phonographic recordings
recorded audio
audio media
sound archive media
data archiving
digital storage
cloud data storage
secure file retention
electronic backup
offsite storage
database preservation
long-term data safekeeping
hosted storage systems
IT data vault
data transmission
data relay solutions
secure data transfer
encrypted data stream
telemetry services
live data broadcasting
fiber‑optic data delivery
WAN data transport
real‑time data relay
packet forwarding
court registry management
case file processing
judicial clerical support
court documentation handling
legal filing services
administrative justice coordination
document control
records lifecycle
retention scheduling
record classification
file management
physical and electronic records
compliance archiving
records auditing
document retrieval systems
record policy
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
