Transformation - Communications & Engagements

Descriptions

Internal Communications Consultancy (Transformation), Brief and specification, This section provides tenderers with an overview of the consultancy requirements for Scottish Water’s transformation programme, sets out the scope and specification requirements and the information to be provided by each supplier., Proposed scope for communication consultancy service to support the Scottish Water transformation for up to six years., Scottish Water seeks to 1-3 suppliers to provide high quality communication consultancy, for large and small-scale events across Scotland for up to six years, subject to ongoing performance review and being able to demonstrate value for money. , Background, Scottish Water services support the daily lives of 2.54 million households and 152,000 business premises across Scotland. We employ nearly 4,000 people based all over Scotland. Our transformation is the single biggest, long-term programme of change underway at Scottiish Water. , Our future together is the transformation journey Scottish Water will be taking to support a flourishing Scotland. It’s how we’re addressing the challenges of a changing climate, aging assets and ensuring a sustainable future. , We have developed a narrative to support this change and would like to engage a communications consultancy to ensure continued focus and attention on transformation as the programme moves into different phases. , It is Scottish Water’s intention to engage with a supplier that can execute story-driven change, deliver long term engagement strategies for our varied audiences for up to six years. , The appointed provider will have relevant experience, ability to deliver creative solutions for long term change, as well as offering best value for money and availability., It is estimated, but not limited, that over the initial two-year period we will host one large scale internal event programme, build a network and use a variety of channels to engage employees across Scottish Water., Scope and specification , Our narrative offers the opportunity to connect to the change, communicate key messages, show case future plans and engage employees. The scope of the contract is to provide communication consultancy services to Scottish Water to effect transformational change. , You will provide solutions to keep our narrative alive, build and sustain belief in the change, and accelerate understanding of the changes we’re making. With creative strategies to enthuse, inspire trust, shift mindsets and keep key internal stakeholders engaged., We also expect the appointed supplier, where possible, to provide quality sustainable products and be making ongoing improvements to reduce their environmental impact and support a sustainable event. , Specifically, the communication consultancy supplier must:, •Have proven experience of story-driven change, strategy engagement, transformation and culture change, •As required, work with other Scottish Water suppliers to understand project design, AV and provide creative audio-visual or production solutions, •Follow a brief to provide innovative solutions and best practice to engage Scottish Water audiences, •Provide a range of engagement activity using a wide range of channels, including events, designed to align employees to a shared vision, •Produce a detailed delivery plan for each activity, •Supply well researched and effective creative materials to support all activities, •Host research events and activities to ensure early connection, •Advise on audience engagement, including empowering leaders and collaboration, •Attend site visits when required at specified times , •Provide a consistent team for the duration of the contract, •Management of third-party invoicing for any third-party suppliers ensuring Scottish Water has full transparency of any related costs, •Adhere to Scottish Water Branding Guidelines and internal tone of voice, •Based on requirements produce robust risk assessments and contingency planning which reflect all safety measures required in relation to the COVID-19 climate at all times, Further information, Audience: The audience is made up of employees from across the business and directorates – office based and field / operational employees - and representatives from our supply chain partners. Also, Senior leaders, business managers and team managers., Planning meetings: You should be available to attend planning meetings, site visits, set up days and activity days.