TTPi Application Management Services (AMS).

Descriptions

The Mayor's Office for Policing and Crime (MOPAC) (the Authority) as the contracting authority is seeking tenders for the supply of Application Management Services (AMS) to the Digital Policing (DP) function of the Metropolitan Police Service (MPS).The Total Technology Programme Infrastructure (TTPi) has been established to implement a Service Integrator and Management (SIAM) and Service Tower operating model for the delivery of ICT services across the Metropolitan Police Service (MPS) and to procure replacement contracts that align with and support this model. This contract notice covers the procurement of the Application Management Services (AMS) Tower which includes Level 2 and Level 3 support.The AMS Supplier will provide services across the following activity groups:— handling and resolving escalations from the service desk (level 1 support is performed by the siam supplier),— application fault-fixing, patching and maintenance,— application enhancements,— application access and provisioning,— configuration management,— application readiness testing,— source code maintenance (either directly or via third parties),— de-commissioning applications which have reached end of life.The AMS Supplier will also be required to provide other services, including:1. Identification and implementation of rationalisation and simplification opportunities across the application estate; and,2. At the Authority's discretion, acceptance and support of further applications which are either currently supported by third parties or which have yet to be designed and developed.The Contracting Authority intends to structure the contract so that it can be expanded to cover further applications identified in the rationalisation process.Acting on the MPS's behalf, the MPS's new SIAM supplier will integrate, manage and monitor the business as usual ICT Services from each of the other Tower suppliers into a portfolio of end-to-end business services, assuring their delivery to agreed standards. The SIAM supplier will also co-ordinate the introduction and delivery of change across the Towers to ensure integrated deployment services. Should the AMS bidder have bid for and ultimately won the competition for the SIAM services (either as a prime contractor or sub-contractor), in order to minimise any conflict of interest the successful AMS bidder will need to demonstrate to the satisfaction of the Authority that acting in this capacity (as SIAM supplier) will not prevent it from maintaining independence and neutrality in its provision of both the AMS and SIAM services.It is envisaged that both supplier to supplier and Authority to supplier TUPE will apply to this contract.The Authority will use the Competitive Procedure with Negotiation for the purposes of this procurement and, in accordance with Regulation 29(15) of the Public Contracts Regulations 2015, the Authority reserves the right to award a contract on the basis of the initial tenders without negotiation. However, should a contract not be awarded at initial tender stage, the Authority also reserves the right to use successive negotiation stages in order to reduce the number of tenders to be negotiated by applying the Award Criteria contained in the procurement documentation.Further details can be found in the procurement documentation and Descriptive Document.