Open Closing in a 9 months
UHB Enterprise ITSM
Descriptions
University Hospitals Birmingham NHS Foundation Trust (UHB) is a major teaching hospital in England and the West Midlands, serving regional, national, and international populations. It comprises Birmingham Heartlands Hospital, Birmingham Chest Clinic, Good Hope Hospital, Queen Elizabeth Hospital Birmingham, Solihull Hospital, and various Community Services. UHB IT Services delivers IT Services to circa 27,000 service users and is forecast to transact over 200,000 support transactions this year. The estate comprises over 900 servers (physical and virtual) and 22,500 desktop and mobile computer devices spread over multiple locations. The IT Services department of University Hospitals Birmingham consist of circa. 450 members of staff delivering a wide variety of services via ITIL aligned processes and functions including but not limited to: Service Desk Incident Management Problem Management Request fulfilment and ability to track resources and changes Event Manage Identity Management Change Management Asset & Configuration Management (CMDB) Service Level Management Service Catalogue Management Supplier Management Knowledge Management Service Continuity Management Information Security Management
Timeline
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Tender Regions
North West
South West
North East
East of England
Yorkshire and The Humber
South East
East Midlands
West Midlands
Ireland
Wales
Scotland
Northern Ireland
London
CPV Codes
72000000 - IT services: consulting, software development, Internet and support
48781000 - System management software package
Keywords
resource monitoring tool
process control dashboard
user account manager
task automation suite
system alert engine
configuration compliance checker
patch deployment software
IT asset monitor
system event logger
performance tuning utility
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
