Open Closing in a 7 months

UHB Enterprise ITSM

Descriptions

University Hospitals Birmingham NHS Foundation Trust (UHB) is a major teaching hospital in England and the West Midlands, serving regional, national, and international populations. It comprises Birmingham Heartlands Hospital, Birmingham Chest Clinic, Good Hope Hospital, Queen Elizabeth Hospital Birmingham, Solihull Hospital, and various Community Services. UHB IT Services delivers IT Services to circa 27,000 service users and is forecast to transact over 200,000 support transactions this year. The estate comprises over 900 servers (physical and virtual) and 22,500 desktop and mobile computer devices spread over multiple locations. The IT Services department of University Hospitals Birmingham consist of circa. 450 members of staff delivering a wide variety of services via ITIL aligned processes and functions including but not limited to:  Service Desk  Incident Management  Problem Management  Request fulfilment and ability to track resources and changes  Event Manage  Identity Management  Change Management  Asset & Configuration Management (CMDB)  Service Level Management  Service Catalogue Management  Supplier Management  Knowledge Management  Service Continuity Management  Information Security Management

Timeline

Published Date :

5th Jun 2025 4 months ago

Deadline :

5th Jun 2026 in a 7 months

Contract Start :

20th Nov 2025

Contract End :

29th Dec 2030

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Wales Scotland Northern Ireland London

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

48781000 - System management software package

Keywords

resource monitoring tool

process control dashboard

user account manager

task automation suite

system alert engine

configuration compliance checker

patch deployment software

IT asset monitor

system event logger

performance tuning utility

IT consulting

software development

web services

network support

system integration

IT infrastructure management

digital transformation

cloud services

cybersecurity support

application maintenance

helpdesk services

technical support

software customization

IT outsourcing

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Open

Procedure :

N/A

Suitable for SME :

Yes

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

University Hospitals Birmingham NHS Foundation Trust

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors