Awarded
Vehicle Licensing and Inspection Services and a Technology System for Taxi and Private Hire Services
Descriptions
TfL has procured the services of a technology supplier to provide and maintain enabling technology in support of vehicle, driver and operator licensing and inspection services. The system created in respect of TfL needs shall be used by TfL and other suppliers in the day to day operations supporting TfL’s customers in the taxi and private hire (TPH) trade. The services to be provided include the hosting of the system., The technology solution shall deal with all elements of administering the licensing function and related back office functions and TPH on street enforcement. The system shall act as a central repository for data relating to the licensing function. The delivery of the services under the Lot 1 contract will include ensuring that the system integrates with different parts of the licensing service and is available for use by TfL and other suppliers. The services will also include general administration (records, bookings, personal detail processing), applications and on street enforcement functions., It is TfL’s intention to create a web first approach to taxi/private hire vehicle licensing and vehicle inspection booking that provides customers with simple, intuitive self-service experience leading to effective channel shift away from traditional communication methods., The Lot 1 supplier will act as the lead integrator of the services throughout the term of the agreement and shall also maintain the service system and all training materials and continually engage with TfL and other suppliers to maintain and improve operational delivery of the services., The timescale to deliver a fully tested and accepted system for the operational phase is a major driver for the transition phase of the project., Additional services, In accordance with Regulation 72(1) of the Public Contracts Regulations 2015 TfL reserve the right to include the following additional services as options through the term of the agreement. For the full scope of the additional services please see Schedule 2.2C of the contract but the services listed are: Compliance and enforcement handheld/mobile solution, Printing of documentation and licence materials, Scanning and lastly, Automation / Processing of Driver and Operator Licensing activities
Timeline
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Tender Regions
CPV Codes
71631200 - Technical automobile inspection services
63712000 - Support services for road transport
48218000 - License management software package
60130000 - Special-purpose road passenger-transport services
22454000 - Driving licences
60120000 - Taxi services
72212218 - License management software development services
72212170 - Compliance software development services
60100000 - Road transport services
75100000 - Administration services
32427000 - Network system
72222300 - Information technology services
48170000 - Compliance software package
Keywords
driver’s licences
licence cards
driving permit documents
licence issuance
network system
complete network solution
network architecture
network platform
integrated network system
compliance software
regulatory compliance system
corporate governance software
standards adherence package
license management software
software compliance tool
license tracking system
digital rights management solution
public road transit
scheduled bus operations
truck freight transport
road haulage service
passenger coach transport
long-distance bus operation
highway transport service
road logistic operation
charter bus provision
vehicle route service
taxi ride service
private hire taxi
meter‑based transport
on‑demand cab provision
urban taxi dispatch
passenger fare service
licensed taxi operations
city taxi hire
taxi fleet service
metered journey provision
school bus service
patient transport vehicle
airport shuttle operation
employee transfer bus
tourism coach service
disability transport service
corporate shuttle provision
VIP transport service
event coach hire
special‑needs transit
roadway transit assistance
highway route support
roadside logistics aid
traffic corridor facilitation
road network management support
highway support operations
route assistance service
transport lane facilitation
road transport coordination
vehicular route support
automotive inspection
emissions testing
brake and steering evaluation
chassis integrity test
vehicle diagnostics
safety compliance check
emission control verification
tyre and lighting inspection
MOT certification
roadworthiness testing
regulatory compliance tools
audit tracking systems
policy enforcement modules
reporting automation
risk management software
standards alignment programming
legal registry integration
compliance dashboard development
certification workflow tools
license key generation software
activation server modules
license enforcement tools
entitlement tracking
subscription management interfaces
IT operations management
network administration
system provisioning
infrastructure maintenance
helpdesk support
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
government management
public office operations
administrative governance
civil sector coordination
institutional oversight
bureaucratic services
state agency support
administrative framework implementation
regulatory administration
policy enforcement services
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
