Open Closing in a 24 days
Video and Contact Centre Audio Managed Service
Descriptions
Cambridge City Council is looking for a supplier to provide a managed service for video creation as well as audio services to support the customer service team which includes the below:
Designated & Experienced Account Management
Dedicated & Experienced Studio Help Desk
Highly Efficient turn-around of Orders < 3 working days with emergency turn around as required
Professional Voice Artists
High Quality Recordings to Contact Centre Standards
Secure Delivery of Recordings via FTP
Guaranteed Voice Availability
Access to, and use of, non-copyright Music on Hold
Guaranteed Video creation credits for use across the duration of the contract
Timeline
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Tender Regions
CPV Codes
32000000 - Radio, television, communication, telecommunication and related equipment
79342300 - Customer services
Keywords
radio equipment
television equipment
communication apparatus
telecom device
broadcast receiver
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
