Closed
Voluntary and Community Mental Health Support
Descriptions
His Majesty's Revenue and Customs (HMRC) invites tenders from voluntary and community sector (VCS) organisations with existing, proven experience, in supporting people dealing with mental health problems.You will need to:a) provide a specialist mental health support referral phone line for HMRC customers who are feeling overwhelmed or anxious about their tax affairs, financial hardship or HMRC debtb) work with HMRC to identify opportunities to build capability across the organisation, enabling HMRC colleagues to recognise, support and correctly signpost customers to the servicec) offer further signposting for HMRC customers and a referral route to HMRC's specialist team, for those customers who need further tax or debt supportSpecific Requirements:•24 hours a day, 365 days a year service, through a dedicated phone number•capacity to handle circa 1,500 referrals from across the UK, for the duration of the 24 month contract•a communications and marketing plan to promote the service•data reporting capacity to evidence the effectiveness of the service•provision of insight to inform and shape HMRC's future model, in supporting customers with mental health problems and those feeling overwhelmed and anxious about their tax affairs or financial hardship•a review of current HMRC adviser ability, to then identify and offer solutions to improve capability and awareness.Suppliers will be required to evidence the appropriate professional accreditations and vetting procedures, structured training for both staff and volunteers at all levels of their organisation.HMRC will work with the successful organisation to have specialist mental health support in place from 14 March 2024 and for the duration of the contract, to build capability and understanding around support needed for HMRC customers.It is a mandatory requirement that all tenderers participating in this tender must be a VCS organisation.The funding available for all contract awarded under this tender, is £100,000 (Vat Excl) per year.
Timeline
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Tender Regions
Wales
CPV Codes
85312300 - Guidance and counselling services
85312320 - Counselling services
85312310 - Guidance services
Keywords
career counselling
personal guidance
professional advisory
psychological support
educational guidance
life coaching
therapeutic advice
mentorship programmes
family planning counselling
mental-health guidance
career guidance
educational advice
mentoring services
professional direction
life-stage guidance
academic counselling
vocational orientation
guidance workshops
trainee mentoring
school-to-work coaching
psychological counselling
therapy support
emotional well-being sessions
behavioural counselling
mental-health therapy
substance misuse counselling
grief counselling
stress management support
relationship counselling
crisis intervention
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
