VT/JB/On board/station catering and retailing EPOS solution.

Descriptions

Provision of a Catering and Retail Solution for West Coast Trains Limited (Virgin Trains)Virgin Trains needs little introduction. Since winning the West Coast Franchise in 1997, we have delivered on our original vision to ‘transform rail travel’ for both our customers and staff. We now want to ‘create amazing’ for everyone on our 56 Pendolino and 20 Super Voyager trains; in our 11 First Class lounges; at our 10 service centres; and at the 17 stations we operate and the additional 26 stations we serve.The successful partner will provide a solution (hardware and software) for retailing meals, perishable and non-perishable consumer products on-board our trains and in our station lounges. The solution will display available products by location and entitlement; facilitate customer and staff-assisted ordering and payment; expedite order processing, preparation and fulfilment; monitor and manage stock control and replenishment; and support time-based product promotions.The solution will interface with our Catering Operations Teams and Supply Chain Partner and will help us to better understand consumer demand, optimise supply, increase product sales, and drive down wastage.The successful partner will assist with the branding, configuration and implementation of the solution; they will provide training materials and ‘train-the-trainer’; and they will support the solution in operation. And it goes without saying that they will work with us to identify and implement improvements in all aspects of the solution and the services provided.How to Express Interest in this Tender~:1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: https://in-tendhost.co.uk/virgintrains and click the link to register — Enter your correct business and user details — Note: your username will be the email address you have entered — you will also shortly receive an email confirmation.2. Express an Interest in the tender — Select ‘Express Interest’ within the Tender Details. On doing so, you will instantly have access to the Tender Management area for that tender. Any available documentation will be available via the various relevant tabs. You can access this area at any point by logging in, navigating to ‘My Tenders’ and selecting ‘View Details’.3. Responding to the tender — There will be a tab allocated to any tender stage (e.g. PQQ and/or ITT). Under the ‘My Tender Return’ area, you will be required to complete any mandatory questionnaires and upload any requested documentation. You will now also be able to use the ‘Correspondence’ function to communicate with the buyer and seek any clarification (any clarifications will be found within the ‘Clarifications’ tab). — Note the deadline for completion, then follow the onscreen instructions to complete and submit your response. — There may be a mixture of online & offline actions for you to perform (there is detailed online help available).You must then submit your reply using the ‘Submit Response’ button at the bottom of the page. If you require any further assistance please consult the online help, or contact the In-tend Support Desk (+44 844 2728810). Alerts will be sent to your request email addresses when any correspondence, alterations or clarifications are issued.