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Wakefield Council Contact Centre Telephony Solution

Descriptions

Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.

Timeline

Published Date :

2nd May 2025 Today

Deadline :

N/A

Contract Start :

4th Apr 2026

Contract End :

4th Apr 2028

Tender Regions

North East North West Yorkshire and The Humber East Midlands West Midlands East of England London South East South West

CPV Codes

51350000 - Installation services of line telegraphy equipment

51340000 - Installation services of line telephony equipment

32500000 - Telecommunications equipment and supplies

48333000 - Contact management software package

Tender Lot Details

1 Tender Lot

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Workflows

Status :

Open

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Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors