Open Closing in a 8 months
Wakefield Council Contact Centre Telephony Solution
Descriptions
Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.
Timeline
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Tender Regions
North East
North West
Yorkshire and The Humber
East Midlands
West Midlands
East of England
London
South East
South West
CPV Codes
51350000 - Installation services of line telegraphy equipment
51340000 - Installation services of line telephony equipment
32500000 - Telecommunications equipment and supplies
48333000 - Contact management software package
Keywords
telecommunications equipment
telecom supplies
communication devices
network hardware
telecom gear
supply components
address book software
client database manager
lead tracking system
interaction history tool
contact tagging engine
relationship mapping software
CRM light interface
duplicate detection module
email integration tool
contact import/export utility
PSTN system installation
landline network device fitting
switchboard installation
PBX hardware setup
voice-grade telephone system mounting
landline cabling integration
TDM exchange unit installation
telephony line terminal fitting
POTS equipment setup
fixed-line network device integration
telegrafic line setup
telegraph line fitting
morse signal equipment installation
wired telegraph station integration
line signalling hardware mounting
telegraph switchboard setup
telegram network installation
historical telegraph line fitting
telegraph relay equipment installation
wired Morse system integration
Tender Lot Details
2 Tender Lots
Workflows
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Details
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Possible Competitors
1 Possible Competitors
