Awarded
Warden Call and Telecare Services Inspection, Repair & Maintenance
Descriptions
Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, maintenance and repairs including a 24/7 / 365 day response capability for the restoration of critical services and a customer request service for fault reporting and resolution. Some training will also be required. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required. The new service will commence with confirmation of the asset baseline to establish condition and, from which, to develop and implement an appropriate preventative maintenance and equipment replacement schedule. During the contract period the estate will undergo a digitisation programme. A number of properties' equipment will be upgraded and, post upgrade, a period of manufacturer warranty on the new/upgraded will apply. However, the equipment will still be required to inspected by the Supplier during this period. Seamless support services will be required to be delivered during this period of transition from analogue, through a period of analogue / digital mix and on to a fully digital service. An open tender exercise will be carried out. Bidders will be required to provide a cost per development to carry out pre-planned maintenance to all equipment on site, as well as an hourly rate for callout services, for the commercial aspect. Bidders will also be required to provide answers to technical questions for the quality element
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Tender Regions
CPV Codes
50413200 - Repair and maintenance services of firefighting equipment
38431200 - Smoke-detection apparatus
50413100 - Repair and maintenance services of gas-detection equipment
50320000 - Repair and maintenance services of personal computers
50330000 - Maintenance services of telecommunications equipment
Keywords
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
