Awarded
Warden Call and Telecare Services Inspection, Repair & Maintenance
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Descriptions
Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, maintenance and repairs including a 24/7 / 365 day response capability for the restoration of critical services and a customer request service for fault reporting and resolution. Some training will also be required. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required. The new service will commence with confirmation of the asset baseline to establish condition and, from which, to develop and implement an appropriate preventative maintenance and equipment replacement schedule. During the contract period the estate will undergo a digitisation programme. A number of properties' equipment will be upgraded and, post upgrade, a period of manufacturer warranty on the new/upgraded will apply. However, the equipment will still be required to inspected by the Supplier during this period. Seamless support services will be required to be delivered during this period of transition from analogue, through a period of analogue / digital mix and on to a fully digital service. An open tender exercise will be carried out. Bidders will be required to provide a cost per development to carry out pre-planned maintenance to all equipment on site, as well as an hourly rate for callout services, for the commercial aspect. Bidders will also be required to provide answers to technical questions for the quality element
Timeline
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Tender Regions
CPV Codes
50413200 - Repair and maintenance services of firefighting equipment
38431200 - Smoke-detection apparatus
50413100 - Repair and maintenance services of gas-detection equipment
50320000 - Repair and maintenance services of personal computers
50330000 - Maintenance services of telecommunications equipment
Keywords
smoke detector
PBX maintenance
system upkeep
AV calibration
virus removal
nozzle cleaning
PC repair
hard drive clone
alert threshold tuning
network rack check
power supply swap
cooling system clean
network device servicing
PC diagnostic service
AV equipment check
ionization detectors
extinguisher servicing
hardware replacement
telecom cabinet cleaning
fire alarm sensors
foam system check
alarm system repair
backup configuration
fire alarm calibration
hardware troubleshooting
gas sensor housing fix
smoke sensor modules
fire pump inspection
printer servicing
alarm panel diagnostics
switch port cleaning
smoke alarm units
motherboard repair
commercial smoke alarms
cable integrity test
optical smoke sensors
RAM upgrade installation
gas detector calibration
peripheral diagnostics
hydrant flow test
antenna alignment
router firmware tuning
office equipment overhaul
software reinstall service
suppression system testing
telecom system maintenance
signal booster calibration
safety monitor recalibration
residential smoke detectors
telecom hardware diagnostics
battery module replacement
equipment firmware update
gas leak analyzer testing
emergency lighting maintenance
detection module firmware update
sprinkler head replacement
field gas checker service
CO/CO₂ sensor replacement
Workflows
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Details
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