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WCC - Market Testing Mental Health Telephone Helpline and online support service
Descriptions
Warwickshire County Council (WCC) and Coventry and Rugby Clinical Commissioning Group (CRCCG) are leading a programme of engagement regarding the Mental Health Telephone Helpline and Webchat for Coventry and Warwickshire. A survey and face to face engagement was recently undertaken with professionals and the general public (including users of the service and potential users of the service) and will help us to review the service and help plan the best service in the future. As part of the engagement we are also keen to hear from providers about their thoughts concerning this type of service, including whether this type of service meets customer needs or if there is a new and/or innovative way of providing the service. Please complete and return the enclosed market testing questionnaire. The current service offers emotional support, guidance and information, 24 hours a day, 7 days a week, 365 days a year across Coventry and Warwickshire. This is delivered through a 24/7 freephone telephone helpline, with a webchat option. The telephone helpline consists of a team of trained and experienced support workers who use counselling skills to provide emotional guidance and information. The webchat service is an online service which provides an easy way to communicate with the helpline staff for those who are not comfortable talking on the telephone. Individuals communicate online to the same highly skilled staff and receive the same level of service and support as provided through the helpline. WCC and CRCCG would like to offer existing and potential providers to a meeting with Commissioners. The purpose of this is to discuss and explore opportunities to improve on current service delivery. WCC and CRCCG are particularly interested in innovative ways to improve the wellbeing of people experiencing mental health issues. Tuesday 16th July 2019 between 11.30am and 3pm in Warwick. If all time slots are booked on Tuesday 16th July, Monday 15th July (am) will be offered (in Warwick).
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Tender Regions
CPV Codes
85312300 - Guidance and counselling services
85312320 - Counselling services
85312310 - Guidance services
Keywords
career counselling
personal guidance
professional advisory
psychological support
educational guidance
life coaching
therapeutic advice
mentorship programmes
family planning counselling
mental-health guidance
career guidance
educational advice
mentoring services
professional direction
life-stage guidance
academic counselling
vocational orientation
guidance workshops
trainee mentoring
school-to-work coaching
psychological counselling
therapy support
emotional well-being sessions
behavioural counselling
mental-health therapy
substance misuse counselling
grief counselling
stress management support
relationship counselling
crisis intervention
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
