Awarded

Website Chatbot with predefined Natural Language Processing.

Descriptions

The quality standards required for this Call-Off Contract are IntelAgent is an Artificial Intelligence (AI) platform using chatbots and voice assistants to automate customer service processes. The aim is to use clever AI in order to innovate customer experience, supply additional support and maximise the effectiveness/ efficiency of your communications. Crucially, the platform uses Natural Language Processing (NPL) and Machine Learning (ML) to reduce call-volumes whilst also improving the efficiency, cost effectiveness and customer satisfaction of your customer-service(s). We also provide key management information, allowing you to continuously improve performance. The features of the platform include: • Real time automation of customer service interaction(s) and processes. • Data visualisation, real time reporting and the collection of key management information. • A Chatbot that uses knowledge-based generation and predefined NLP frameworks. This includes the innovative use of NLP to improve and broaden responses to customers. • The use of ML to maximise efficiency and mitigate the recurrence of errors. • Continuous monitoring of agent's responses so that they are in-built for future interactions. •

Timeline

Published Date :

10th Dec 2020 4 years ago

Deadline :

2nd Nov 2020 4 years ago

Tender Awarded :

1 Supplier

Awarded date :

30th Nov 2020

Contract Start :

1st Dec 2020

Contract End :

30th Nov 2023

Tender Regions

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors