Website Update, Maintenance & Ad-hoc Support

Descriptions

The services required of the contract comprises two elements as follows: Element 1: Website Maintenance Support: (Quotation on a monthly fixed fee basis) To provide a monthly programme of website maintenance to include as a minimum: •Maintenance and regular update of the all associated activities linked with the website. •Version Upgrades and patches of content management system and underlying software. •Maintenance & checking for dead links of static pages. •Performance Improvements. •Archival & update of new data provided by the Growth Hub along with update of the sitemap. •Daily database backup and website backup after any update. For bring up the website within 8 hours of any failure/hack attack. •Cyber audit from time to time when any modification/upgrade in coding/design is done and also any vulnerability identified. •Bug fixing and problem reporting. •Regular reports on usage using Google Analytics. Additional website maintenance to include: •Text: Additions or deletions •Photos: Additions, deletions and basic retouching •Web Pages: Additions or deletions using existing webpage design •Navigation: Basic navigational changes (add, move or delete an item in the navigation) •File Downloads: Additions or deletions of PDFs and other documents •Videos: Insertion or deletion of pre-edited video •Links: Additions or deletions •Colour and Background Images: Changes/replacements •Forms: Dynamic form layout and integration Element 2: Website Development Work (Quotation on an hourly rate for development work) To carry out bespoke website development work as and when required. As minimum this will include: •Development of a supplier area to be added to existing website structure. •Upgrade / overhaul of data base that sits behind “Support Finder” and enhancement of this function to support new features (e.g. staff area). •Redesign / refresh of home page. •Adhoc design work. •Development of business support search tool to provide new features (e.g. staff area). •Integration of 3rd party “white labelled” content and information tools. •Development of a Product area to the website to include design work to ensure product area can be communicated effectively in various media e.g. printed, social etc. •Development of events calendar /diary to enhance user experience.