WHPC00048 - Supply of Car Parking and Security Services

Descriptions

Car Parking Service and Security ServiceKey ObjectivesSupplier shall provide a comprehensive Car Parking Service including trafficmanagement across the Trust sites. The Service shall be operable 24 hours per day365 days per year on a planned and adhoc basis. Supplier shallProvide a secure and safe car park environment for patients, staff and bona fidevisitors to the hospital, their vehicles and their propertyProvide car parking areas that maximise the use of the space whilst minimisinghe risk of crime and pollutionProvide Trust traffic management across the Trust site to ensure the free flowof traffic ensuring access to the facilities at all timesProvide an administration service that controls all parking related administrationand revenue collection.Promote the Trust Green Transport Plan by encouraging the use of sustainableransport modes.Key CustomersThe key customers for this service arePatients, Priority Staff, Trust Staff and Non-Trust Staff, Visitors, Emergency Services, Service Providers or Contractors, Non emergency Ambulance Service and Hospital Car Service.ProcessScopeSupplier shall provide the following services and elements, as part of the CarParking Service so as to meet the service standardsTraffic management, Car Parking Areas including, Equipment including access barriers, premonitory fences, ticket machines, Designated or Priority parking, Reporting Maintenance Issues, Car park administration including, Revenue collection and accounting,Complaint processing, Permit system, External security, Pricing policy in conjunction with the Trust for staff, patient and visitors usage of Car Parking Areas.In addition to the general policies detailed in the General Service Specification Supplier shall comply with the following service specific policies and regulations including but not limited toGuidelines on the management and care of people whose actions are unpredictableCar parking Policy, Security Policy, Trust Security strategy, Fire Policy Statement, Major Incident Plan, and Trust Green Travel Plan.SecurityKey ObjectivesSupplier shall provide a comprehensive Security Service on a 24 hours a day 365 daysper year basis to ensure the safety and security of all Trust property, patients, staff andvisitors to the Site. Supplier shall provide a high profile and visible service that creates asafe and secure environment. The Security Service shallProvide professional integrated security services on a scheduled and adhoc basis,which are efficient, effective and timely,Maintain the safety of all persons, and their belongings, on the Site. This includes theprotection of patients, staff, service providers and visitors against violent acts or abuse,Protect the Site and property of the Trust, staff, patients and visitors against theft,vandalism, malicious tampering and criminal damage,Ensure only bona fide visitors are allowed access to the Site. This includes restrictingaccess of undesirable persons to the Sites in general and restricting access to sensitiveareas to authorised personnel only,Ensure adherence to the Trusts Policies as appropriate.Key CustomersThe key customers for this service arePatients, Trust Staff and Non Trust Staff, Visitors, Service Providers or Contractors staff,Emergency Services.ProcessScopeThe Security Service shall provide a comprehensive security service 24 hours per day365 days per year across the Facilities that shall include but not be limited to thefollowing elements,Vetting and training of Security Staff,Responding to security incidents in conjunction with other Trust departments,Patrols,Dedicated security to high risk areas or departments,Surveillance and monitoring systems, closed circuit television,Escort duties for people and staff at vulnerable times around the sites,Responding to disasteror emergency contingency plans,Control of access and maintaining list of all active codes,Control and issue of keys, Escort for cash collection, telephones, dining rooms,Keeping and maintaining all security records, Incident reporting, Crime prevention, Lost property, Testing of baby tagging alarm system in Women, Children and Young People unit, Security of Car Parking Area, Monitoring and maintaining signing in and out records for maternity unit and related buildings,Monitoring of alarm systems,baby sitting duties for patients,Issue of security passes,Providing advice and support to the Trust in the control of Radioisotopes in linewith Trust Policies.