Workforce Management Solution for Customer Services

Descriptions

The Call Centre and One Stop Shops have brought together telephone teams and reception points that previously operated under individual departmental umbrellas. As we move forward and further develop multi-skilled staff there is a requirement for the Customer Service teams to have a robust method of ensuring effective planning and operational management of services. There is therefore a need to have the appropriate WFM software to support this. The contract is for 3 years with the option to extend for 1 year For the tender opportunity, all documentation, expressions of interest, questions and submissions please visit ThE Chest portal at http://www.the-chest.org.uk URGENT NOTE - PLEASE ENSURE THAT THIS REQUEST FOR QUOTATION (RFQ)/INVITATION TO TENDER (ITT) EXERCISE YOU ARE PARTICIPATING IS DULY COMPLETED FULLY TO ENSURE THAT YOUR SUBMISSION CAN BE EVALUATED EQUITABLY.