Closed
WV20/14 - the provision of External 1st Level ICT Helpdesk Support Person (Office 365 system) for Waterford and Wexford Education and Training Board (WWETB)
Request tender documents
Save your time. You just request and we will send you the available documents.
Request for bid service
Save your time. You just request and we will arrange tender related all available documents to bid writers for the best possible quote.
Descriptions
Waterford and Wexford Education and Training Board WWETB) (the “Contracting Authority”) invites tenders (“Tenders”) to this Request for Tenders (“RFT”) from economic operators (“Tenderers”) for the appointment to a Single Supplier Framework Agreement for the Provision of an External 1st level ICT Helpdesk Support Person (Office 365) as outlined in Appendix 1 to this RFT (the “Services”).The purpose of this SRFT is to secure the services of a 1st level Technical IT Support Service Desk Engineer (Office 365) across the administrative offices, schools and centres to provide ICT support as required for the efficient running of the IT Service Desk. Please note this post is available due to increased unprecedented demand related to COVID 19 and additional demands/queries on the ICT department due to increased remote working, increased reliance on ICT infrastructure to deliver online class instruction, online team meetings and day to day operations and is subject to additional funding provided.In the context of a single-party framework agreement, the successful framework member does not have to compete for each new contract. It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of supplies or services from a particular economic operator. Indeed, the Contracting Authority reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money. Notwithstanding the foregoing, the framework agreement approach has been adopted to leverage efficiencies and maximise cost savings over the duration of the framework.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
48800000 - Information systems and servers
72226000 - System software acceptance testing consultancy services
72266000 - Software consultancy services
72400000 - Internet services
72611000 - Technical computer support services
72261000 - Software support services
72220000 - Systems and technical consultancy services
72000000 - IT services: consulting, software development, Internet and support
71316000 - Telecommunication consultancy services
72300000 - Data services
72910000 - Computer back-up services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72253200 - Systems support services
72310000 - Data-processing services
72320000 - Database services
72224000 - Project management consultancy services
Keywords
data computation
IT consulting
web services
network support
cloud services
PMO setup
secure storage
systems analysis
data recovery
SLA management
IT advisory
coding services
NoSQL services
IP networking
systems aid
data services
IT asset support
broadband access
budget planning
DBMS support
batch computing
systems audit
database hosting
cloud backup
IT outsourcing
performance optimization
IT support consulting
software integration
retention scheduling
systems assistance
telecom policy advisory
virtual network delivery
scalability consulting
information retrieval
global internet backbone
software consulting
user inquiry handling
software troubleshooting
mass data management
software development
cybersecurity support
platform support modules
solution architecture
custom IT planning
data asset handling
remote data replication
transaction processing
database administration
client-server middleware
application maintenance
digital gateway services
workstation management
versioning systems
technical IT consultancy
critical path analysis
IT operations processing
internet connectivity
requirements analysis
UAT framework design
endpoint management
IT technical help
performance monitoring
go-live certification
web infrastructure
automated backups
server uptime monitoring
managed connectivity
info-tech data support
server lifecycle manager
help desk services
software programming
digital transformation
test log auditing
application strategy
SQL database support
release validation
IT infrastructure review
software consultancy
data processing services
database solutions
technical support
low-level OS support
incremental backup
database maintenance
infrastructure support
IT data solutions
OS assistance services
tech advisory services
application engineering
automated data handling
IT solution design
backend data processing
real-time data execution
system integration
software customization
full system image
system deployment suite
technical advisory
telecom consultancy
hybrid support services
schedule optimization
computing guidance
bug ticket processing
disaster recovery support
server provisioning engine
software feasibility studies
digital transformation advice
system optimization services
enterprise software consulting
technical risk assessment
deployment readiness consulting
IT infrastructure management
project health assessment
electronic records management
data center orchestration tool
software crash resolution
high-availability system platform
solution feasibility studies
structured data platforms
user approval testing guidance
structured data operations
system lifecycle administration
hardware-level diagnostics
service monitoring dashboard
telecom infrastructure design services
license management support
database performance tuning
computer utility coordination
broadband planning consultancy
device compatibility resolution
version patching services
relational database services
general computing assistance
on-premise system support
network planning advisory
infrastructure troubleshooting
enterprise information platform
project governance design
system architecture analysis
systems integration advice
acceptance test scripting
functional compliance verification
server virtualization manager
internet access provisioning
professional tech consultation
enterprise database setup
enterprise data workflows
custom software development
long-term software upkeep
online communication platforms
software architecture planning
network optimization consulting
stakeholder management planning
server infrastructure management
remote diagnostics services
telecommunications strategy services
feature request coordination
technical configuration help
risk management consulting
stakeholder approval process
digital service provisioning
critical failure response
operational support advisory
communications systems consulting
software maintenance workflows
digital information services
technology troubleshooting consultancy
advanced system troubleshooting
wireless systems advisory
digital transformation workflows
resource allocation planning
patch application support
system validation support
integrated tech solutions
communications tech consultancy
technical requirement definition
technology operations assistance
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
