Closed
WV20/14 - the provision of External 1st Level ICT Helpdesk Support Person (Office 365 system) for Waterford and Wexford Education and Training Board (WWETB)
Descriptions
Waterford and Wexford Education and Training Board WWETB) (the “Contracting Authority”) invites tenders (“Tenders”) to this Request for Tenders (“RFT”) from economic operators (“Tenderers”) for the appointment to a Single Supplier Framework Agreement for the Provision of an External 1st level ICT Helpdesk Support Person (Office 365) as outlined in Appendix 1 to this RFT (the “Services”).The purpose of this SRFT is to secure the services of a 1st level Technical IT Support Service Desk Engineer (Office 365) across the administrative offices, schools and centres to provide ICT support as required for the efficient running of the IT Service Desk. Please note this post is available due to increased unprecedented demand related to COVID 19 and additional demands/queries on the ICT department due to increased remote working, increased reliance on ICT infrastructure to deliver online class instruction, online team meetings and day to day operations and is subject to additional funding provided.In the context of a single-party framework agreement, the successful framework member does not have to compete for each new contract. It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of supplies or services from a particular economic operator. Indeed, the Contracting Authority reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money. Notwithstanding the foregoing, the framework agreement approach has been adopted to leverage efficiencies and maximise cost savings over the duration of the framework.
Timeline
Published Date :
Deadline :
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Tender Regions
CPV Codes
48800000 - Information systems and servers
72226000 - System software acceptance testing consultancy services
72266000 - Software consultancy services
72400000 - Internet services
72611000 - Technical computer support services
72261000 - Software support services
72220000 - Systems and technical consultancy services
72000000 - IT services: consulting, software development, Internet and support
71316000 - Telecommunication consultancy services
72300000 - Data services
72910000 - Computer back-up services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72253200 - Systems support services
72310000 - Data-processing services
72320000 - Database services
72224000 - Project management consultancy services
Keywords
enterprise information platform
server infrastructure management
data center orchestration tool
server virtualization manager
client-server middleware
high-availability system platform
server lifecycle manager
service monitoring dashboard
server provisioning engine
system deployment suite
telecom consultancy
network planning advisory
communications systems consulting
telecom infrastructure design services
network optimization consulting
telecom policy advisory
telecommunications strategy services
broadband planning consultancy
wireless systems advisory
communications tech consultancy
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
system architecture analysis
technical advisory
solution feasibility studies
performance optimization
technical risk assessment
systems integration advice
IT infrastructure review
scalability consulting
technical requirement definition
systems audit
project governance design
PMO setup
stakeholder management planning
schedule optimization
risk management consulting
resource allocation planning
budget planning
critical path analysis
project health assessment
performance monitoring
UAT framework design
acceptance test scripting
system validation support
user approval testing guidance
functional compliance verification
go-live certification
test log auditing
stakeholder approval process
deployment readiness consulting
release validation
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
software consulting
IT advisory
application strategy
software architecture planning
IT solution design
software feasibility studies
digital transformation advice
enterprise software consulting
custom IT planning
data services
IT data solutions
digital information services
database solutions
information retrieval
structured data operations
electronic records management
data asset handling
info-tech data support
enterprise data workflows
data processing services
batch computing
automated data handling
IT operations processing
transaction processing
digital transformation workflows
data computation
real-time data execution
backend data processing
mass data management
database hosting
DBMS support
database maintenance
relational database services
database administration
structured data platforms
NoSQL services
SQL database support
enterprise database setup
database performance tuning
internet connectivity
online communication platforms
broadband access
IP networking
web infrastructure
digital gateway services
global internet backbone
managed connectivity
virtual network delivery
internet access provisioning
IT asset support
system lifecycle administration
technology operations assistance
digital service provisioning
endpoint management
integrated tech solutions
computer utility coordination
on-premise system support
general computing assistance
workstation management
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
IT technical help
advanced system troubleshooting
hardware-level diagnostics
software crash resolution
infrastructure support
critical failure response
system optimization services
technical configuration help
low-level OS support
device compatibility resolution
incremental backup
full system image
remote data replication
cloud backup
secure storage
automated backups
data recovery
versioning systems
retention scheduling
disaster recovery support
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
