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Contract to be completed within 12 months. Provision of the implementation and support for a Microsoft Dynamics integrated Telephony Contact Centre with Call Recording & Transcription solution including but not limited to the following: 1) Acquir ....

This service was required beyond the end of the Atos IAS contract to retain IAS historical call recordings. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years. Cal ....

Call recording technology for the National Construction College Contact Centre.

Renewal: Full Support Standard 0830-1730 Mon-Fri 1 Year (28/03/2024 - 27/03/2025) Redbox call recording

Single supplier approach

SIP Trunking with PCI Compliance and NICE Call Recording

The Scottish Police Authority had a requirement for the renewal of the Red Box Call Recording Solution and Support. A Mini Competition was carried out under the Northants Police, ICT VAR Framework 2019/S 193-469706

Procurement of support services for the Council's Call recording solution

HMRC require the supplier to store its legacy call recordings in a digital archive solution, which complies with HMRC IT security processes and protocols. The Supplier will manage the content of this archive in accordance with HMRC's data retention p ....