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Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future ....

The Council is using the e-business portal known as the Chest. Participants of the preliminary market engagement exercise will need to register their details at the following link www.the-chest.org.uk . Once registered, participants will be emailed a ....

Cambridgeshire County Council Customer Services Centre (CSC) currently uses a range of systems including Dynamics 365 CRM, Cirrus telephony solution and Q-max Workforce Management (WFM) system, Granicus online forms, as well as a numerous line of bus ....

The Authority is exercising its option to extend its collaborative Dynamic Purchasing System (DPS) for Telephony And Communication Services for an additional 12 months until 27 March 2026. The DPS comprises of two lots: Lot 1 - Telephony and Communic ....

The purpose of this Prior Information Notice (PIN) is to update the original Prisoner Telephony Service Notice Published 24 August 2024

The purpose of this Prior Information Notice (PIN) is to inform the market of potential opportunities for the provision of future prisoner telephony services and the MoJ's intention to engage with potential suppliers through a market engagement event ....

Anchor’s main corporate telephony service was implemented in 2013, it is a physical Cisco platform owned by Anchor but hosted and fully managed by a 3rd party.This project seeks to retire the Cisco platform, simplify all other connection types and ....

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Caerphilly County Borough Council are seeking tender bids from suitable suppliers for the provision of a maintenance service for corporate voice services based on the Mitel’s MXOne PBX network including all legacy equipment and ancillary systems. T ....