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Awarded

Complaint Handling Satisfaction Tracking Survey

Buyer : OFFICE OF RAIL AND ROAD

Any region

£25.80K

No of lots : N/A

Tender Id : 2703200023

Published : 27th Mar 2020

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Descriptions

Complaint Handling Satisfaction Tracking Survey

Awarded

Complaint Handling Satisfaction Tracking Survey

Buyer : OFFICE OF RAIL AND ROAD

Any region

£19.70K

No of lots : N/A

Tender Id : 0203170239

Published : 2nd Mar 2017

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Descriptions

The provision and management of research tracking passenger complaints to licenced Train Operating Companies

Awarded

Core data complaint handling satisfaction survey

Buyer : OFFICE OF RAIL AND ROAD

Scotland+ 1 more

£20K

No of lots : N/A

Tender Id : 3011150063

Published : 30th Nov 2015

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Descriptions

The aim of the research is to monitor opinion of the complaint process. Continuous research amongst rail travelers who have complained to one of the licensed Train Operating Companies (TOCs) of which there are likely to be between 20 and 25.